Medical Assistant Customer Service
Resume:
**************@*****.***
Fatima Dizdarevic
PROFESSIONAL SUMMARY:
Administrative Professional with 18+ years of progressively responsible experience in corporate settings. Outstanding professionalism and solid work ethic; positive, friendly with excellent interpersonal skills. Able to train new employees and work both independently and as part of a team, interacting with patients, doctors, and staff. A proven multi-tasker with a keen eye for detail. Recognized for being well-organized, outgoing, and an inventive problem-solver. Seeking an opportunity as a within an established healthcare organization where my experience providing quality support and customer service and my training in and knowledge of medical terminology EKG Tech /Medical Assisting /Business Administration procedure will be an asset.
•Knowledge of HIPPA laws and committed to upholding agency standards maintains the utmost discretion with confidential materials and information.
•MS Office Suite+, Internet savvy, EMR, MUSE and EPIC with 15+ years (hospital computer systems), CPR Active also on-line teachings using Canvas system.
•Languages: English, Croatian, Bosnian, Serbian, Russian (not fluent)
EDUCATION
Hostos Community collage
Telemetry Monitor Technician, Spring,2023
St. Francis College, Brooklyn, NY
BS, Professional Studies - 09/2005 - 12/2010
ASA Institute/College of Advanced Technology, Brooklyn, NY
AS, Medical Assisting - 10/2003 - 09/2004
Non-Invasive Cardiovascular Technology Certification
TRAINING:
State of New York, Licensed Private School Medical Assistant Teacher (including EKG and Phlebotomy), Received 11/09/09 still (Active) every five years renewed
National Health Career Association (NHA)
Certified Clinical Medical Assistant, 07/2004 (Active); Certified EKG Technician (Active); Certified Phlebotomy Technician (Active), Every two years renewed since 2004
SKILLS
Medical:
•Assisted doctors in Stress Lab, Gynecology, Internal Medicine, Dermatology, Pediatric, Cardiology, Pulmonary, ENT,
•Performed EKGs, fitted Halters for outpatients/inpatients; recorded EKG readings, read and interpreted cardiogram.
•Assist doctor Dermatologist with a Punch biopsy, Shave biopsy, wound care dressing after procedure.
•Performed Phlebotomy, HIV tests, collected urine specimens, took vital signs and performed glucose testing efficiently; performed laboratory work phlebotomy.
•Administered Stress Tests, PFT, VNG, and prepared patients for PET/CT, FDG Scans and IV lines, perform EKG.
•Performed ECP Therapy and Peripheral Vascular Tests for cardiac patients.
•Performed medical sterilization by autoclave.
•Identify Abnormality on EKG and process EKG using Muse/Epic System
Administrative:
•Processed and edited EKGs from multiple locations and performed all medical records duties related to MUSE and Epic systems, managed EKG data for physicians.
•Answer telephones, take messages, transfer calls to staff and give information about medical services.
•Examiner for Met Life and New York Life
•Documented patients’ medical histories and demographic data accurately and efficiently
•Typed, copied, and filed confidential documents, assisted with recruitment function, assisted with record Management.
•Office Marketing Representative (Cardiology Department)
•For General Contractor writing: Invoice, Proposal, Change order, Punch list
Training & Marketing:
•I taught courses in Phlebotomy, Electrocardiogram, Medical Assisting and First Aid
•Assisted students with finding internships and employment after graduation.
•Marketed school graduates to local hospitals clinics and medical practices
•Strategized and implemented ideas to build comprehensive marketing plan; helped primary care physicians and other allied health professionals to understand, accept and recommend clients to Cardiac Center for medical exams
WORK HISTORY
09/04/24-Present Allen School/ /Instructor /Medical Assistant /Brooklyn, NY (Part time)
In person also has on-line teaching experience using Canvas system.
08/01/13-Present Sana Interior LLC/Business Administration, New York, NY
(Work from home).
11/19 -05/23 EKG Technician Cardiology: Memorial Sloan Kettering Cancer Center
New York, NY
01/19-04/19 Maimonides Medical Center/Cardiology /Medical Assistant, Brooklyn, NY
(Contract with agency)
11/18-01/19 Weill Cornell Medicine, Dermatology/Mohs Surgery, Medical Surgery
Assistant
08/18-01/19 Medical Assistant/EKG /Phlebotomy Dr Shahla Mallick.MD. Family Practice,
Brooklyn, NY
06/11-02/18 EKG Technician -Non-Invasive Cardiology/Nuclear Stress Lab, NYU Medical
Center New YORK, NY
04/09-05/11 Teacher/Marketing Rep/Student Job Placement Agent, Access Careers School
Queens, NY
11/08-09/09 Patients’ Care/EKG/Phlebotomy Technician, Brooklyn Hospital Center
Brooklyn, NY
05/05-08/10 Medical Examiner/Office Administrator Advanced Medi Tech New Hyde Park, NY
07/04-08/08 Medical Assistant/EKG Technician /Marketing Representative Family Health &
Cardiac Center, Brooklyn NY
10/05-06/06 Office Assistant, Dept. of Safety & Health (OSHA)Fire Dept. of New York (FDNY)
Brooklyn, NY (Headquarters location)
01/04-07/04 Medical Assistant for Multi Medical Group (Intern)Staten Island University
Hospital, Staten Island NY
01/04-07/04 Medical Assistant for Multi Medical Group (Intern)First Family Health Center,
Brooklyn, NY
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