Customer Service Representative
Resume:
makayla duncan
Vernon, AL *****
*********@*****.***
Professional Summary
An insurance agents supervisor who oversees a team of insurance agents, guiding them in processing insurance claims and maintaining accurate records. They ensure compliance with regulations and standards, and train staff on correct billing procedures Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Licensed Insurance Agent
Globe life-Columbus, MS
July 2023 to Present
Dental Assistant
Allison springer temp service-Birmingham, AL
January 2022 to Present
Preparing patients for dental work. Helping with infection control by sterilizing and disinfecting instruments, setting up instrument trays, preparing materials, and assisting with dental procedures. Assisting dentists in managing medical and dental emergencies when necessary. Dental Assistant
Aspen Dental-Columbus, MS
March 2021 to Present
Preparing patients for dental work. Helping with infection control by sterilizing and disinfecting instruments, setting up instrument trays, preparing materials, and assisting with dental procedures. Assisting dentists in managing medical and dental emergencies when necessary. Dental Assistant Intern
northriver dental associates-Tuscaloosa, AL
January 2021 to Present
• I performed cleaning duties such as sterilization on instruments, I cleaned procedure rooms for the next customer to come in.
• I performed mouth impressions, trimmed impressions and made bleach trays.
• I performed x-rays such as in PAN x-rays, full mouth series, PA x-rays, Anterior x-rays, and I also performed bitewing x-rays
I have also learned how to put together the numbing needles for the dentist, how to do the zoning process and how to use all the instruments.
Sales Associate
Cowboy Maloney's Electric City-Columbus, MS
September 2019 to Present
• I work as a salesperson where I sell electronics and furniture to customers as they need the products.
• I also keep stock of products and check other stores for product if we do not have it.
• I perform cleaning duties daily to ensure that our store stays clean and organized.
• I write tickets for customers that included all their information, date of purchase, item purchased, and included total price of sales, I run through their payment type such as cards, cash and checks. Material Handler
Bolzoni Auramo Inc-Sulligent, AL
January 2019 to September 2019
• I drove a forklift where I kept up with inventory such as taking inventory out and inserting inventory back into the computer as needed by the worker.
• I performed cleaning duties as needed on my forklift or others.
• I also formed safety duties as needed when needed to be reported to supervisor. Education
certificate in Dental Assisting
Accelerated dental assistant associate - Tuscaloosa, AL January 2021 to Present
High school diploma or GED
East Mississippi Community College - Mayhew, MS
August 2016 to December 2016
Skills
• Furniture sales
• HIPAA
• Medical terminology
• Office experience
• Inside sales
• HIPAA
• Dental receptionist
• Medical office experience
• Communication skills
• Chairside Assisting
• Medical Imaging
• Insurance sales
• OSHA
• Documentation review
• Sales
• Marketing
• Laboratory experience
• Medical Scheduling
• Insurance verification
• Front desk
• Infection Control Training
• Dental Assisting
• Dentrix
• Dental office experience
• Customer service
• Insurance Sales
Certifications and Licenses
Life Insurance License
October 2023 to Present
Dental Assistant
January 2021 to Present
Registered Dental Assistant
CPR Certification
Forklift Certification
Life & Health Insurance License
OSHA 10
Certified Dental Assistant
PROCPR
January 2021 to January 2023
Insurance Producer License
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