Coordinator Ii Customer Service

Hannah Shipman

*********@*****.*** 479-***-**** *600 Wildwood Lane, Siloam Springs, AR 72761

Professional Summary

Specialty team agent with five years of customer service knowledge that has exceptional experience in supporting and solving issues, managing information and data, providing knowledge to others, and dedicated to learning, growing, and succeeding in Walmart.

Core Qualifications

• Team player • Driven to exceed goals

• Positive attitude • Adaptable

• Excellent time management • Strong communication skills Work History

Walmart eCommerce - Bentonville, AR - October 2020 to Present Specialty Team - Coordinator II - August 2021 to Present

• Consistently exceeding all department metrics and goals

• Achieved a Production Per Hour (PPH) metric of 30.46 for Q1 FY23 out of a team goal of 8.5 PPH

• Top performer on a team that collected $38M in FY22

• Conduct detailed research to provide the best outcome for Walmart and the customer

• Recognized as top 5 on the team for Q4 FY22 and Q1 FY23 Pilot Team - Coordinator II - February 2021 to August 2021

• Developed new procedures to assist customers with items that were Lost After Delivery (LAD)

• Saved Walmart $52,000 in refunds by identifying fraudulent LAD claims

• Interacted with customers through chat to identify legitimate claims for lost items

• Trained new employees and led nesting for new hires Payments Team - Coordinator II - October 2020 to February 2021

• Maintained excellent production rating, customer satisfaction, and average handle time metrics

• Created relationships with customers and co workers

• Addressed customers’ needs and concerns in a timely manner Education

High School – Graduated 2019

Siloam Springs High School - Siloam Springs, AR

Achievements

• Helped in ACE Queue

• Took supervisor calls

• Assisted agents with help

• De-escalated Customers

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