Sales Associate Customer Service
Resume:
Reliable Sales Associate with Strengths in Inventory Management, Training and Customer Service.
Friendly, Knowledgeable and Hard-Working Team Player. Proven Success in Satisfying Sales Objectives and Securing Repeat Patronage. Hardworking Sales Associate Committed to Driving High Sales in Both Slow and Busy Shifts. Organized and Patient Individual Polished in Handling Customer Complaints and Replenishing Stock.
Flexible and Outgoing Team Player Commended for Demonstrating Honesty and Integrity with Customers, Team Members and Supervisors.
EDUCATION
Sholini S. Tolentino
5303 Sutton Place Ext., Wexford, PA 15090
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ABOUT ME
Bachelor of Science: Computer Science
AMA Computer University May 1998 Manila, Philippines High School Diploma
St. Joseph School Mar 1990 Zamboanga City, Philippines WORK EXPERIENCE
September 2023 to present
Placement Testing Proctor
Community College of Allegheny County
Duties and Responsibilities:
1. Perform day-to-day coordination of all placement testing center activities. 2. Assist with coordination of the placement-testing schedule with Director of Placement Testing. 3. Communicate any changes to testing schedule with the enrollment services staff. 4. Maintain the integrity and confidentiality of the test environment. 5. Act as the primary proctor at designated testing site. 6. Provide excellent student and customer service by answering questions from visitors and callers. 7. Perform other duties as assigned by the Director of Placement Testing. November 2022 to present
Sales Associate
Lands End
Pittsburgh, PA
Duties and Responsibilities:
1. Helped customers by answering questions and locating merchandise. 2. Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
3. Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts. 4. Maintained knowledge of sales and promotions, return policies and security practices. 5. Answered store and merchandise questions and led customers to wanted items. 6. Organized store by returning merchandise to proper areas and restocked displays. 7. Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
8. Exchanged merchandise for customers and accepted returns. 9. Stocked shelves and supplies and organized displays to focus customer attention on specific items. 10. Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
11. Assessed customer product needs and interests in order to best recommend suitable items. 12. Greeted customers to determine wants or needs. 13. Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
14. Recommended merchandise to customers based on needs and preferences. 15. Followed company policies, rules and procedures to promote company goals and maintain safety. 16. Recommended, selected and located merchandise based on customer desires. November 2022 - May 2023
Sales Associate
TJX Companies
Pittsburgh, PA
Duties and Responsibilities:
1. Role models established customer experience practices with internal and external customers. 2. Supports and embodies a positive store culture through honesty, integrity, and respect. 3. Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures.
4. Promotes credit and loyalty programs during customer interactions. 5. Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards.
6. Accurately processes and prepares merchandise for the sales floor following company procedures and standards.
7. Initiates and participates in store recovery as needed throughout the day. 8. Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store.
9. Provides and accepts ongoing recognition and constructive feedbackAdheres to all labor laws, policies, and procedures.
10. Supports and participates in store shrink reduction goals and programs. 11. Participates in safety awareness and maintenance of a risk-free environment. SKILLS
• Proficient in Microsoft Office Suite and Google Workspace
• Good Customer Service with excellent interpersonal skills, patience in handling customer inquiries and concerns
• Good product knowledge to assist customer and understanding to the needs of customer
• Attention to detail
• Hardworking
• Flexible in handling changing priorities
• Can adopt to new processes and technology
• Positive attitude and team collaboration
• Ability to handle confidential information with discretion
Contact this candidate