Sr.Customer service executive

Resume

Anthony Devar

Room no. ***, Barrack no.**49,Vasita Colony,

Nr.Ramdev Mandir, Uhasnagar-421004

Email Id – *************@*****.***

Mob :808*******/738-***-****

Career Objective

Seeking a position to utilize my skill and ability in the travel industry that offers security and professional growth while being resourceful, innovative and flexible Professional experience :

Riya Travel – June 2024 to Dec 2024

Designation: Senior Customer Service Executive

Roles & Responsibility

• Cancellation of all airlines - LCC

• Handle queries of B2B

• Cancellation and refunds of tickets from the company system. Blinc360 – Nov 2023 to May 2024

Designation: Senior Customer Service Executive

Roles & Responsibility

• Handling guest queries over the phone and resolving them

• Working with Liaison and transferring call for issuing ticket on Sita.Making pnr and issue .

• ticket as per passenger request

• Handling new booking and helping guest through the cheapest fare

• Assisting travel agent with the fare rule

• Handling fresh booking, date change, issue, reissue. Venus vacations – Feb 2023 – Oct 2023

Designation: Senior Customer Service Executive

Roles & Responsibility:

• Working in Visa Department.in backend process.

• Issue new Passport.Renewal Old Passport.

• Helping client for visa appointment.

• Fill UK/ US/ Canada online Form.

• Handle Appointments.online fees,passport application. Majarol India Pvt.ltd –Mar 2020 - October,2021

Designation : Customer Service Executive

Roles & Responsibility

• Attend passenger on calls and provide end to end customer service. Resolve queries as per passenger’s requirements

• Handling voluntary and involuntary refund in Amadeus.

• Handling PNR and booking on Amadeus

• To create PNR, bookings and reservations

• Collecting correct payment from the passengers

• To process void ticket, cancellations, refunds, date changes, name corrections and schedule changes

• Find the best option and availability for the preparation of quote

• Fulfill all the request raised by the travellers like special meals, seat arrangements etc

• Handling International and Domestic Ticketing

• Handling frequent flyer passenger

Sutherland Global Service – Oct 2015 to Sep 2018

Designation : Customer Service Executive

Roles & Responsibility

• Handling guest queries over the phone and resolving them

• Working with Liaison and transferring call for issuing ticket on Sita.Making pnr and issue .

• ticket as per passenger request

• Handling new booking and helping guest through the cheapest fare

• Assisting travel agent with the fare rule

• Handling fresh booking, date change, issue, reissue. Education Qualification

EXAM.

PASSED

BOARD/

UNIVERSITY

YEAR OF

PASSING

PERCENTAGE

H.S.C. Mumbai Board Feb-2012 56%

S.S.C. Delhi Board March-2010 59%

Additional Qualification

• Basics in computer

• Diploma Course from Speedjet Aviation for Ground Staff 2019 Languages Known

• English & Hindi

Personal Details

• Date of Birth : 26th Nov’1993

• Gender : Male

• Marital Status : Single

• Age : 27 years

• Nationality : Indian

• Weight : 50 kg

• Height : 5.4 Inch

• Passport No : T1876641

Hobbies

• Football and cricket

• Listening music

Declaration

(I hereby declared that all the above information is true to the best of my knowledge & faith) Date : Anthony Devar

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