Service Representative Customer
Resume:
Geber Kenan Sardalla
Davao ****
*************@*****.***
Personal Details
Citizenship: Filipino
Work Experience
Customer Service Representative (Chat Support)
Awesome CX (Artifact Uprising)-Davao City
October 2023 to March 2024
• Provide refund
• Provide replacement
• Order Tracking
• Account Management
Customer Service Representative (Chat Support)
OfficePartners360 (HelloFresh)-Davao City
January 2023 to September 2023
• Provide support via chat
• Process refunds, credits
• Provide shipment details and updates
Customer Service Representative / RTA (OJT)
iQor Phils. Inc. (Amazon)-Davao City
August 2020 to January 2021
• Real-time Queue Monitoring
• Attendance Reporting / Intraday Management
• Customer Service Representative / DART
• Provide order/shipment status
• Process refunds, returns, and replacement
Customer Service Representative
Awesome OS (Loot Crate)-Davao City
February 2018 to July 2019
• Provide order/shipment status
• Process refunds, returns, and replacement
Customer Service Representative / SME
Sutherland Global Services (Horizon BCBSNJ)-Davao City July 2015 to September 2017
• Ensuring that front liners are following processes and workflows
• Root Cause Analysis
• Provide benefits and eligibility information
• Review and reprocessing of denied claims
• Provide assistance in filing an appeal
Education
High School
Alternative Learning System - Davao City
October 2007 to February 2008
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