Customer Service Field
Resume:
GARY
ENGESETH
**************@*****.***
De Forest, WI 53532
CONTACT
SKILLS
• Customer Service
• Troubleshooting and repair
• Remote Support
• Hardware Installation
• Mechanical Troubleshooting
• Equipment Installation
• Coordinating projects
• Schematic reading
• Service Documentation
• Technical Support
• Equipment Calibration
• Calibration
• Teamwork and Collaboration
• Problem-Solving
• Multitasking Abilities
• Problem-solving abilities
• Reliability
• Adaptability and Flexibility
• Effective Communication
• Diagnostics and troubleshooting
• Professionalism
• Customer Relations
• Equipment Troubleshooting
Dynamic Field Service Engineer with over two decades of experience, notably with Sun Nuclear, where I excelled in troubleshooting and customer service. Expert in equipment installation and adept at fostering customer relations, my proactive approach ensured project success and customer satisfaction. Skilled in teamwork and collaboration, I consistently delivered quality service, enhancing operational efficiency and client trust.
PROFESSIONAL SUMMARY
Field Service Engineer
Sun Nuclear, Middleton, WI
Enlisted Soldier
Army National Guard, WI
Active Duty Soldier
U.S. Army, GA
EXPERIENCE
July 2000 - September 2024
Completed all assigned tasks within established timelines while adhering to quality standards.
•
Proactively communicated with customers to ensure satisfaction with services provided.
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Confirmed readiness of materials and tools for use by testing machinery ahead
• of projects.
Utilized problem-solving skills to identify root causes of complex technical issues.
•
• Provided training on the use of new equipment to customers upon installation. Collaborated with internal teams to resolve escalated issues quickly and
• efficiently.
• Instructed customers on safe and proper use of equipment. Assisted other Field Service Engineers in completing assigned tasks when needed.
•
• Followed wiring diagrams to inspect electrical connections, wiring and relays. Performed troubleshooting and repair for electronic systems including circuit boards, components, wiring and cabling.
•
• Completed service reports.
• Managed and coordinated multiple projects while ensuring timely completion. January 1991 - January 1993
July 1987 - July 1990
• Tool Installation and Alignment
Electronics
Wisconsin School of Electronics, Madison
EDUCATION
References available upon request
REFERENCES
Contact this candidate