Customer Service Quality Assurance

Contreese Harkless

************@*****.*** 843-***-**** Florence, SC

SUMMARY

Seeking Remote Customer Service Representative role with 12 years of diverse experience. Proven track record in customer service at Assurant and Corner Connection, enhancing satisfaction and retention. Skilled in communication, problem-solving, and data entry, with a strong background in quality assurance and process optimization. WORK EXPERIENCE

McCall Farms Effingham, SC

Quality Assurance Analyst Nov 2024 - Present

• Ensure product safety through rigorous testing, significantly reducing customer complaints and enhancing product integrity.

• Analyze safety data to identify trends, prevent hazards, and ensure compliance, while fostering interdepartmental partnerships for cohesive adherence to safety standards.

• Implement advanced quality control methods and optimize processes, achieving measurable improvements in product safety and customer satisfaction.

Post Office USPS Florence, SC

RCA Rural Carrier Associate Nov 2023 - Nov 2024

• Delivered mail and packages efficiently to rural areas, ensuring timely and accurate distribution in adherence to established protocols and safety standards.

• Consistently met delivery deadlines, enhancing customer satisfaction through reliable and punctual service.

• Utilized route optimization techniques to improve delivery efficiency, adapting effectively to varying weather conditions.

Harbor Freight Dillon County, SC

Equipment Operator Jun 2022 - Nov 2023

• Operated forklifts to manage warehouse inventory, enhancing order fulfillment accuracy and reducing errors.

• Utilized equipment to optimize logistics operations, ensuring timely delivery and improving customer satisfaction.

• Collaborated with the team to improve safety protocols, minimizing workplace incidents and boosting operational efficiency.

Niagara Bottling Florence, SC

Production Operator Mar 2021 - Jan 2022

• Operated machinery to ensure efficient production flow, enhancing output with minimal downtime.

• Maintained equipment to prevent malfunctions, resulting in consistent production quality.

• Collaborated with team to optimize processes, achieving notable improvements in efficiency. Ruiz Foods Florence, SC

Machine Operator Jul 2020 - Mar 2021

• Operated complex machinery with precision to ensure quality control and optimize production efficiency.

• Implemented process improvements that successfully reduced equipment downtime.

• Monitored production metrics and maintained strict adherence to safety protocols while collaborating with team members to troubleshoot equipment issues.

Assurant Florence, SC

Customer Service Representative Aug 2019 - Jul 2020

• Resolved customer complaints, ensuring satisfaction and retention, while assisting with account upgrades and cancellations to improve service efficiency.

• Verified account details via phone to enhance data accuracy and provided courteous greetings to elevate the customer experience.

Dixie Cup Darlington, SC

Machine Operator Jan 2017 - Aug 2019

• Operated and monitored packaging machinery, ensuring high levels of quality and efficiency.

• Maintained optimal machine performance through diligent documentation and analysis of operational data.

• Inspected products for defects, promptly addressing any issues to uphold quality standards. Citi Trends Darlington, SC

Processor May 2016 - Dec 2018

• Ensured accurate tagging and shipping of products, reducing errors and enhancing workflow efficiency.

• Streamlined product tagging and shipping processes to enhance overall operational accuracy.

• Implemented quality control measures to minimize product damage during handling. Corner Connection Darlington, SC

Cashier/Customer Service Feb 2012 - Nov 2015

• Managed cash transactions with accuracy and efficiency, contributing to smooth daily operations and minimizing errors.

• Organized inventory effectively, maintaining optimal stock levels and successfully reducing shortages.

• Delivered high-quality customer service, enhancing overall customer satisfaction and fostering loyalty. EDUCATION

Phoenix University

Associate in Computer Technology, Computer Technology Phoenix, AZ

Present

Darlington High School

High School Diploma, General Education

Darlington, SC

Jun 2000

CERTIFICATIONS

Driver's License

Certified Caregiver

CPR Certification

Forklift Certification

SKILLS

Quality Assurance • Customer Service • Warehouse Management • Machine Operation • Forklift Operation • Inventory Control • Data Entry • Microsoft Office • Computer Skills • Communication • Leadership • Time Management • Problem Solving • Cash Handling • Sales • Order Processing • Shipping • Receiving • Quality Control

• Food Service

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