Customer Service Representative

darwin lopez

*************@*****.*** MANHATTAN, NEW, US 917-***-****

WORK HISTORY

Patient Business Representative at Mount Sinai West Roosevelt Hospital October 2020 - Present (4.5 Years)

Responsible for managing the administrative and financial aspects of patient care, including verifying insurance coverage, collecting co-pays, pre-authorizing procedures, and ensuring proper billing practices, while also providing excellent customer service to patients and acting as a liaison between the patient, medical staff, and insurance companies essentially coordinating the business side of patient appointments and treatment plans within the practice. Patient Service Representative at Montefiore Medical Center December 2018 - October 2020 (2 Years)

Meet and greet patients while maximizing patient satisfaction. Patient registration, demographic and insurance updates and verifications. Appointment scheduling, physician liaison.

Facilitate patient flow.

Mail Clerk at Millennium Group

June 2016 - December 2018 (2.5 Years)

Open and sort mail and faxes.

Maintenance of all office supplies.

Package management.

Scan and email inquiries to attorneys assistants.

EDUCATION

Unidad educativa 5 de junio -

Graduated 2004-01-01

Commerce and administration

SKILLS

Microsoft Word, To complete

Microsoft Excel, To complete

Microsoft Windows, To complete

Technical Support, To complete

Billing, To complete

Medical Billing And Coding, To complete

Microsoft Outlook, To complete

Call Centers, To complete

Medical Records, To complete

Customer Service, To complete

Communication, To complete

Data Entry, To complete

Finance, To complete

Spanish, To complete

Fax, To complete

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