It Support Specialist
Resume:
Personal Info
*****.*********@*****.***
Manama, Bahrain
Indian
GCC
Education
Skills
Problem-solving - Expert Technical
Support - Expert Networking -
Experienced Troubleshooting - Expert
Customer Service - Expert
OS Knowledge - Expert
System Administration -Experienced
Active Directory(AD) - Experienced
Hardware Maintenance - Expert
Leadership - Experienced
Visualization(VM, Oracle VM Virtual
BOX etc..) - Experienced
Database Maintenance -Experienced
Web Design - Experienced
Dipen Suryavala
IT Specialist
Msc.IT (A)
University of Gujrat
Jun 2008 - May 2010
Summary
IT Support Specialist with 12+ years of experience providing technical assistance to clients. Proficient in Windows, Linux, and Mac OS X systems; experienced in troubleshooting hardware, software, and networking issues. Courses
Project Management Professional, Udemy Online
Information System Auditor, Udemy Online
Oracle Certified Administrator, Oracle
CCNA, Udemy Online
AWS Cloud Practitioner (On going), Udemy Online
Microsoft Certified Systems
Ethical Hacking, Ankit Fadia
Work Experience
IT Support Specialist, Universal Enterprises W.L.L., Bahrain October 2020 - Present
Install & manage Hardware & Software
Microsoft Dynamic GP ERP Software Training and Support. Regularly evaluating our IT systems to ensure they meet the necessary demands.
Assisting with network administration tasks.
Ensuring data storage is safe and secure.
Managing Windows Server and firewall.
Manage & AD & Domain User.
CCTV Monitoring
Resolving all issues co-workers have with their IT systems and software.
Educating co-workers about network security and best practices for computer usage.
Supporting the day-to-day operations of our computer network. Conduct IT related training to new hires, users and technical teams as needed.
Analyze system issues and provide solutions.
Recommend process improvements to ensure system reliability, scalability, security, integrity and performance.
IT Support Specialist, Third Commercial Co.W.L.L.(Bahrain Financial Harbour), Bahrain
March 2019 - September 2020
Develop innovative network troubleshooting methods that reduce downtime and lower repair costs
Work closely with departmental managers to determine the maintenance and growth needs of the network
Monitor changing network technology and deliver a technology update to the executive team each quarter.
Responsible for creating and administering disaster plans that will keep the company functional in the event of a crisis Determine the rationale and methods for upgrading company network software programs each time an update is released Managing Windows Server and Linux
Handling IP Telephone Communication.
Setup web server, Creating websites, Website managing CCTV Monitoring
Managing Domain Control, Managing Exchange server
Network administrating
Office 365 installation
ERP Software installation and training
IT Support, Capitel Project (Trimble Dealer), Bahrain December 2013 - February 2019
Give support Trimble GPS, Total station.
Manage different types of POS and ERP software.
Give support and training for software.
Strengthening the IT infrastructure through implementing new technologies.
Responsible for hardware and software installation, maintenance and repair.
Performing routine audits of systems and software. Manage the IT budgets and expenditure on hardware and software. Developing & maintaining the company's IT systems, software and databases.
Management of server software and associated backup routines. Procurement of IT hardware, software and maintenance products & services.
Responsible for the recruitment and training of new staff. Managing the internal & hosted network infrastructure including firewalls, servers, switches and telephony.
Senior IT Support, MSP Systems Ltd., Ahmedabad, India June 2010 - September 2013
Managing a team of over 9 Support Engineers.
Understanding Inventory, ERP, POS software, Banking, Finance, any Desktop software & systems, designing, analysis for modules while structuring customized solutions to meet customer’s specific needs. Well versed in Database Management systems and Networking. Understanding various languages and operating systems. Traveling, Playing cricket.
Knowledge of mapping client requirements, application design, development, integration, troubleshooting for achieving an organizational goal.
Coordinating for smooth implementation of the project and extending post-implementation, enhancement & application maintenance support to the client.
Responsible for requirement analysis, application maintenance, functional studies, quality reviews and testing. Performing testing & debugging and troubleshooting of the application.
Mapping client specifications & requirements, drafting functional requirements for computer systems using models & diagrams to represent the processes & functions involved and incorporating the same into the project.
Handling various technical aspects like software design, monitoring critical paths & taking appropriate actions; carrying out system designing, application maintenance, testing, etc.
Self-motivated, hardworking and goal-oriented with a high degree of flexibility, creativity, resourcefulness, commitment and optimism. IT Support Engineer, Quality Food Supermarket, London, UK December 2011 - June 2012
Hardware and Software Support.
Give POS & Back Office software training to new staff. Inventory Software
Installing and configuring computer operating systems and Software(applications),
Monitoring and Maintaining computer systems and networks. Troubleshooting system and network problems and diagnosing and solving hardware/software faults.
Hobbies
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