Accounts Payable Customer Service

MANSOOR EJAZ

+1-548-***-**** **************@*****.***

EMPLOYMENT EXPERIENCE

Monarch Accounting & Tax Services

General Accountant Feb, 2024 – Ongoing

• Manage full-cycle bookkeeping, including general ledger entries. c

• Perform monthly accounts reconciliation for bank, credit card, AR & AP accounts, identifying and resolving discrepancies in a timely manner.

• Process high volumes of invoices, ensuring accurate vendor payments through timely check runs and adherence to procedures.

• Verify T4, T4A, T5, and statutory remittances for submission to Canada Revenue Agency (CRA) and Ontario Ministry of Finance, ensuring timely and accurate reporting.

• Process payroll for 20+ clients bi-weekly, ensuring timely and compliant disbursements.

• Improved finance processes and provided timely financial reports to senior management. TikTok - ByteDance

SME - Accounts Payable Operations Feb, 2021 – Feb, 2024

• Posted and managed payments worth RM1M+ within accounting systems each quarter, ensuring accuracy and compliance with accounting standards.

• Responded to vendor queries within a 24-hour timeframe, resolving discrepancies within SLA of 95%

• Performed account reconciliations using QuickBooks to assist in monthly reports preparation.

• Assisted in cash flow forecasting and budget tracking, supporting finance in managing and projecting expenses accurately

• Coordinated invoice approvals for transactions exceeding RM100,000 per month by systematically organizing and managing documentation, reducing processing time by 20%. Teleperformance

Senior Customer Service Advisor Jan, 2019 – Jan, 2021

• Handled 200+ payment inquiries daily, ensuring prompt and accurate resolution of invoicing issues for Facebook clients.

• Managed invoicing processes for high-value accounts, improving payment accuracy by 15% and reducing disputes by 10%.

• Coordinated with internal teams to streamline payment processes, enhancing client satisfaction and reducing response times by 20%.

• Trained and mentored 10 new customer service advisors, helping reduce the onboarding time by 15% and increasing team performance by 10%

PwC

Tax Executive Dec, 2015 – Dec, 2018

• Provided strategic tax planning and advisory services in compliance with laws and regulations.

• Prepared and reviewed tax returns, ensuring timely and accurate filing.

• Manage tax audits and liase with tax authorities on behalf of client

• Analyzed risk, inspecting the organization's current practices, investigating any financial irregularities, and recommending improvements.

MANSOOR EJAZ

+1-548-***-**** **************@*****.***

PROFESSINAL QUALIFICATON

Canadian Investment Funds Course (CIFC) 2024

The Investment Funds Institute of Canada (IFIC)

ACCA Member 2018

Association of Chartered Certified Accountants

B.Sc Honors in Applied Accounting 2018

Oxford Brookes University, United Kingdom

SKILLS

• Financial Reporting

• Accounts Payable & Receivable Operations

• Financial Forecasting & Budgeting

• Customer Relationship Management

• Invoicing & Payment Processing

• Data Visualization (Google Looker Studio)

• Accounting Software Proficiency (QuickBooks and Sage 300) PROJECTS

• TD Bank: Conducted research on millennial and Gen Z preferences to inform TD Bank's mobile banking app development, including competitor analysis to enhance offerings.

• Fintrix: Set up the company’s operations on cloud accounting software, using QuickBooks and Sage

• FASCPAS: Gained experience in filing U.S. tax returns for individuals, ensuring compliance with federal regulations and optimizing tax outcomes.

• Serena Tax Compliance Review: Conducted a tailored tax compliance review for the head office and two segments in Islamabad, focusing on withholding taxes and assessing internal controls.

• Telenor: Evaluated the impact of human resource activities on business objectives at Telenor Pakistan, providing actionable recommendations to enhance financial outcomes and align HR strategies with company goals.

• Nestle: Explored corporate responsibility and ethical practices at Nestlé Pakistan, analyzing philanthropy, sustainability, and ethical conduct to enhance stakeholder relationships and inform strategic frameworks.

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