Customer Service Help Desk

SUMMARY OF QUALIFICATIONS

●Approximately * years of experience working with IT related issues using strong attention to detail and observational skills

●3.5 years of experience working in customer service roles utilizing strong communication and interpersonal skills

●Self-motivated and driven with enthusiasm for tackling new projects and meeting goals

●Additional Certifications: Cisco Certified Network Associate Certification and Help Desk Technical

TECHNICAL SKILLS

Microsoft Office, Microsoft Office Word, Microsoft Office PowerPoint; UCertify - PowerShell Course;

ITIL Concepts Fundamental Knowledge; and PowerShell Command Line Basics, Kaseya, Zenoss, Logic Monitor, Cisco Meraki, Ci/gui configuration with Secure Crt, and Apache, Cisco, Juniper, Aruba Ap

EDUCATION

Information Assurance bachelors of. Management of information Systems Sept 2023 – Dec 2026

Associate of Applied Science, Computer forensics Graduated May2023

Minneapolis Community & Technical College

Relevant Coursework: Programming in Logic & Data, Intro to IT, Intro to IT Concepts;

RELEVANT IT EXPERIENCE:

Field Support Technician Full time

Jackson Hewitt November 2024 to present

●Assist with the set-up and teardown of kiosk furniture, computers, tech, and kiosk components using hand tools.

●Setting up cabling for routers modems phone line to the (isp)( internet service provider)

●Field day traveling to different Walmart locations to insure that the kiosk is properly set up the pcs have internet as well as a working printer and phone line.

●Meets deadlines to ensure office locations meet our brand/marketing appearance standards.

●Assists in maintaining a clean and inviting workplace, this may include removal of trash, vacuuming or sweeping, cleaning counters, cleaning glass,etc.

Field. Support Technician. (Contract/hybrid)

Hr block. August2023-April 2024

●Reimaging computer

●Setting up cabling for routers modems and endpoint devices so they can connect to the company (isp) (INTERENT SERVICE PROVIDER)

●Call center days, helping tax pros with software as well as hardware troubleshooting.

●Field days, dispatches, to office location to make sure everything works properly for tax pros to complete their job

●Setting up printers, cable management, setting up receipt printers, as well as a point of sale device.

Information Technology Specialist (Contract) August 2022 – March 2023

Connecting Point Minneapolis, MN

●Assemble promethean boards for Minneapolis Public School district utilizing detail-oriented skills to provide new technology equipment for classroom environment

●Delivered boards to individual schools to effectively complete technology contract with promethean boards

Network Operation Center Technician (Contract/Remote) May 2022 – June 2022

Presidio Managed Services Edina, MN

●Assisted 3rd party clients with technology tickets using strong phone etiquette skills to resolve the troubleshooting issue

Lifetime Help Desk Technician (Contract) February 2022 – April 2022

Lifetime Chanhassen MN

●Provided technical support to employees and customers using troubleshooting skills to effectively resolve issue

●Set up Ping-id multi-factor authentication ensure employees have to technology access

Atomic Data Intern (Through Summit Academy) January 2020

Atomic Data Minneapolis MN

●Trained to take technology tickets using troubleshooting techniques to effectively learn how to resolve ongoing technical issues

IT Intern August 2017 - September 2017

Star Tribune Minneapolis, MN

●Used in-house software programing to roll out data every morning informing mail count

●Created a spreadsheet to determine active phone lines vs. non-active lines in order to help Star Tribune financially

OTHER EXPERIENCE

Tiling Assistant; Jerry’s Tiling Business July 2020 - August 2021

Food Deliver Driver; BiteSquad / Postmates March 2020 – May 2021

Customer Service Representative; Vivint Call Center July 2020 - September 2020

Contact this candidate