Administrative Assistant Customer Service
Resume:
Shanertra Barnes
Suwanee, GA *****
********************@***********.***
Professional Summary
Just relocated to Georgia. Eager to use my transferable skills, strong analytical skills and exceptional customer service skills. I am an experienced results-oriented professional with a robust background in healthcare, sales, management, client relations and administration. Looking for growth opportunities within a company, stability and committed to driving success through effective communication, leadership & problem-solving!
Authorized to work in the US for any employer
Work Experience
Executive Administrative Assistant/Recruiter
Rooter ProXpress-Norcross, GA
September 2024 to November 2024
Sourcing candidates: Attracting and finding candidates for a job opening Screening: Pre-screening applicants and presenting qualified candidates to the hiring manager. Onboarding: Participating in employee onboarding
Calendar Management: Schedule and coordinate meetings, appointments, and events. Communication: Draft emails, memos, and other correspondence on behalf of executives. Travel Arrangements: Plan and book travel, accommodations, and itineraries. Document Preparation: Create reports, presentations, and other documents as needed. Meeting Support: Prepare agendas, take minutes, and ensure follow-up on action items. Office Organization: Manage files, records, and office supplies. Expense Management: Track and process expense reports and budgets. Gatekeeping: Screen calls, emails, and visitors to prioritize executive time. Project Coordination: Assist with planning and execution of special projects. Confidentiality: Handle sensitive information with discretion. Team Liaison: Serve as a point of contact between executives and internal/external stakeholders. Licensed Real Estate Agent/Administrative Assistant Exit Spivey professional realty-Ellicott City, MD
January 2024 to September 2024
• Led team meetings, coordinated public events, and assisted in hosting a radio show.
• Greeted visitors, managed phone calls, and arranged executive meetings and travel.
• Created content to drive sales using Canva and Adobe, including marketing materials and presentations.
• Prepared and tracked purchase orders, invoices, and other business documents.
• Performed data entry, maintained filing systems, databases, and managed conference room scheduling.
• Developed and distributed reports, prepared agendas, and handled written correspondence.
• Coordinated executive calendars and appointments, ensuring efficient time management.
• Assisted in project management, tracking progress, and maintaining deadlines.
• Managed client and vendor relations, ensuring smooth communication and operations.
• Implemented organizational processes and procedures to streamline office efficiency.
• Resolved issues and facilitated communication between internal teams and external stakeholders.
• Maintained records of financial transactions, including expense reports and budgets.
• Assisted in organizing corporate events and managing logistics.
• Use various programs and software like Revolve CRM Management, Dotloop, Sentrilock, and Showtime.
• Developed and maintained strong relationships with clients, vendors, and contractors, ensuring seamless property operations.
• Oversaw property maintenance and repair projects, working closely with contractors to ensure timely and cost-effective completion.
• Implemented effective property management procedures, including tenant screening, lease agreements, and rent collection.
• Resolved tenant issues and disputes, maintaining a positive and professional environment for all parties involved.
• Kept up-to-date with local real estate market trends and regulations, providing clients with informed advice and guidance.
• Tracked and accepted maintenance requests, financial transactions, and lease renewals. Lead Emergency Medical Technician/Phlebotomist
Baltimore County Fire Dept-Baltimore, MD
April 2017 to May 2024
• Responded to emergency calls, providing critical pre-hospital care and life-saving interventions, including CPR, wound management, and trauma care.
• Conducted patient assessments to determine the nature and extent of illness or injury, prioritizing and providing appropriate medical treatment.
• Performed venipuncture and capillary punctures to collect blood specimens for laboratory analysis, ensuring accurate labeling and handling.
• Administered medications, intravenous fluids, and other treatments as directed by medical protocols and physician instructions.
• Collaborated with paramedics, nurses, and other healthcare professionals to deliver coordinated and effective patient care.
• Managed medical supplies and equipment, ensuring readiness for emergency responses and adherence to health and safety regulations.
• Developed and implemented training programs for new EMTs and phlebotomists, focusing on patient care, emergency procedures, and blood collection techniques.
• Maintained detailed and accurate patient care reports, documenting medical history, treatment provided, and patient outcomes.
• Provided patient education on post-care procedures and health maintenance, ensuring patients and families understood medical instructions.
• Participated in community outreach programs to educate the public on emergency preparedness, first aid, and the importance of regular health screenings.
• Ensured the cleanliness and maintenance of ambulances and medical equipment, adhering to infection control standards and protocols.
• Assisted with the review and improvement of emergency response and phlebotomy procedures, contributing to continuous quality improvement initiatives. Clinical Office Manager
Robert Half Int-Baltimore, MD
February 2014 to April 2017
• Staff Management: Supervised, trained, and scheduled medical and administrative staff.
• Patient Relations: Managed patient scheduling, addressed concerns, and maintained records.
• Office Administration: Oversaw daily operations, handled billing, and maintained supplies.
• Financial Oversight: Payroll, and billing processes.
• Compliance: Ensured adherence to healthcare regulations and clinic policies.
• Technology Management: Implemented and maintained electronic health records (EHR) systems. Patient Care Technician
Johns Hopkins Hospital-Baltimore, MD
March 2012 to February 2014
• Assisted in delivering patient care, including personal hygiene, treatment procedures, and monitoring vital signs.
• Performed tasks such as inserting IV lines and electrocardiograms.
• Assisted in obtaining patient information and reported any changes in the patient's condition to the nursing staff.
Medical Assistant/Receptionist
Jai Medical Center-Baltimore, MD
April 2011 to March 2012
• Proficiently performed medical tasks, including taking patient history, vital signs, venipuncture and diagnostic procedures.
• administrative duties such as answering phones, scheduling appointments, and maintaining medical records.
• Coordinated patient referrals and ensured compliance with HIPAA and OSHA regulations. Education
Training program in Real Estate
Long and foster - Columbia, MD
October 2023 to December 2023
Training program in Phlebotomy
Dunaway Caring Hearts - Baltimore, MD
April 2023 to June 2023
Training program in Emergency Medical Services
CCBC
April 2017 to July 2017
Training program in Medical Assisting
Medix West - Baltimore, MD
February 2010 to December 2010
Skills
• Hospital Experience
• Clerical Experience
• Phone Etiquette
• Cerner
• Anatomy Knowledge
• Microsoft Powerpoint
• Transcription
• Financial Services
• Phlebotomy
• EMT Experience
• Venipuncture
• EMR Systems
• Vital Signs
• Insurance Verification
• Management (3 years)
• Fair Housing regulations
• Organizational skills
• Communication skills
• Customer service (10+ years)
• Negotiation
• Typing
• Real estate administrative experience (1 year)
• Negotiation (1 year)
• Contract negotiation (1 year)
• Time management (10+ years)
• Computer literacy
• Microsoft Office
• Marketing (1 years)
• Leadership
• Customer relationship management
• Relationship management
• Business development
• English
• Data entry
• Front desk
• Patient care
• Continuous improvement
• Microsoft Excel
• Employment & labor law
• Supervising experience 3
• Cash register
• Retail sales
• Administrative experience (5 years)
• Office management (5 years)
Certifications and Licenses
AED Certification
EMT Certification
EMT License
First Aid Certification
Real Estate License
CPR Certification
Assessments
Customer focus & orientation — Proficient
September 2022
Responding to customer situations with sensitivity Full results: Proficient
Workplace safety — Proficient
August 2022
Using safe practices at work
Full results: Proficient
Sales skills — Proficient
June 2024
Influencing and negotiating with customers
Full results: Proficient
Customer service — Proficient
August 2022
Identifying and resolving common customer issues
Full results: Proficient
Written communication — Proficient
August 2022
Best practices for writing, including grammar, style, clarity, and brevity Full results: Proficient
Inside sales — Proficient
August 2024
Understanding and responding appropriately in sales scenarios, and performing common sales calculations
Full results: Proficient
Medical terminology — Proficient
August 2022
Understanding and using medical terminology
Full results: Proficient
Medical receptionist skills — Proficient
June 2023
Managing physician schedules and maintaining accurate patient records Full results: Proficient
Customer service — Proficient
June 2023
Identifying and resolving common customer issues
Full results: Proficient
Work style: Conscientiousness — Proficient
August 2024
Tendency to be well-organized, rule-abiding, and hard-working Full results: Proficient
Scheduling — Proficient
July 2023
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient
Work style: Professionalism — Proficient
August 2022
Tendency to be accountable, professional, open to feedback, and act with integrity at work Full results: Proficient
Attention to detail — Proficient
August 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Time management skills — Proficient
August 2024
Managing one's own time to complete tasks quickly and efficiently Full results: Proficient
Verbal communication — Proficient
June 2023
Speaking clearly, correctly, and concisely
Full results: Proficient
Filing & organization — Proficient
August 2022
Arranging and managing information or materials using a set of rules Full results: Proficient
Office manager — Proficient
July 2022
Scheduling and budgeting
Full results: Proficient
Work style: Reliability — Proficient
June 2023
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Spreadsheets with Microsoft Excel — Proficient
July 2022
Knowledge of various Microsoft Excel features, functions, and formulas Full results: Proficient
Recruiting — Proficient
August 2022
Managing the candidate sourcing and selection process Full results: Proficient
Patient-focused care — Proficient
July 2023
Responding to patient concerns with sensitivity
Full results: Proficient
Work motivation — Proficient
June 2023
Level of motivation and discipline applied toward work Full results: Proficient
Food service: Customer situations — Proficient
July 2024
Identifying and addressing customer needs in a food service setting Full results: Proficient
Administrative assistant/receptionist — Proficient August 2022
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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