Customer Service Representative

Noah Kalus

**********@*****.*** 845-***-**** New Paltz, NY

SUMMARY

Aspiring Customer Service Representative with strong background in customer engagement and retail operations. Skilled in transaction processing and store maintenance, leveraging analytical and communication skills to enhance customer experiences. Seeking to translate problem-solving abilities and organizational skills into a dynamic customer service role.

WORK EXPERIENCE

Manny Nneji District Attorney Campaign Ulster, NY

Field Organizer Oct 2023 - Nov 2023

• Developed a voter outreach program that significantly contributed to a successful election outcome, achieving a narrow 190-vote victory.

• Played a pivotal role in the historic election, helping elect the first Black District Attorney in Ulster County.

• Enhanced campaign communication strategies, leading to increased voter engagement and turnout. Jen Metzger County Executive Campaign Ulster, NY

Volunteer Coordinator Oct 2022 - Nov 2022

• Managed a team of 25 volunteers, coordinating activities such as door-knocking and driving to engage with potential voters.

• Directed the mailing of personalized letters, enhancing voter outreach efforts and campaign visibility. Voiceitt Ramat Gan, Israel

Data Science Intern Jan 2022 - Apr 2022

• Enhanced key datasets utilized in the data model by identifying and transcribing dysarthric dialogue, significantly improving the accuracy of the speech interpreting algorithm.

• Restructured phrase generation and weighting systems, contributing to the development of a new website that leveraged hundreds of thousands of generated phrases.

• Played a crucial role in the creation of "Ensemble," a sibling website, by providing foundational data and insights for its design and functionality.

Exago Inc Kingston, NY

Support Analyst Sep 2021 - Nov 2021

• Resolved client-reported software issues and coordinated enhancement requests to improve product functionality.

• Managed a team of interns, providing guidance and support to ensure successful project completion. EDUCATION

Rensselaer Polytechnic Institute Troy, NY

Feb 2021

SKILLS

Python • C# • Java • Data Analysis/Manipulation/Cleaning/Management • Statistical Analysis (Machine Learning, Predictive Modeling) • Audio/Video Mixing and Editing • Lexicography/Large Language Models • Raspberry Pi • Computer Vision Models • Problem Solving • Communication Skills • Results Driven • Relationship Management • Organizational Skills

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