Administrative Assistant Customer Service

Kellie “SŌL” Alston

Crew by Her inc - Administrative Assistant, February 2022- September 2024

• Supported daily operations for a production makeup company, managing schedules and coordinating meetings.

• Assisted with inventory management and order processing to streamline supply chain efficiency.

• Facilitated communication between departments and maintained organized records for easy access

Retail Experience

Target - Overnight Logistics, Summer Seasonal 2021

• Managed inventory replenishment by efficiently stocking shelves and organizing merchandise during overnight shifts.

• Collaborated with team members to optimize workflow and ensure timely completion of logistics tasks.

• Assisted in maintaining a clean and organized sales floor and backroom areas.

• Contributed to a smooth store transition from overnight to daytime operations Urban Outfitters - Visual Merchandising, August 2018- February 2020

• Designed and implemented visually appealing displays to enhance the shopping experience and drive sales.

• Managed store operations as a key holder, including opening and closing procedures and staff supervision.

• Collaborated with the team to maintain inventory levels and ensure product presentation met brand standards.

• Provided excellent customer service, addressing inquiries and assisting customers to foster a positive shopping environment.

Food Service Experience

Gene’s Bar and Grill - Host/ Bartender, November 2023- September 2024

• Welcomed guests and managed reservations to ensure a positive dining experience.

• Prepared and served beverages, maintaining quality and presentation standards.

• Collaborated with kitchen staff for timely and accurate food and beverage orders.

• Handled cash transactions efficiently while adhering to financial protocols. Obet & Del’s - Shift Lead, November 2022 - March 2024

• Demonstrated effective leadership by overseeing shift operations, managing inventory, and supporting team members.

• Provided integral support for events by coordinating inventory stocking, maintenance, and logistical arrangements.

• Conducted training sessions to educate team members on inventory management procedures and enhance their skills in customer service

ATLANTA, GA **************@*****.*** 310-***-**** The Coffee Bean & Tea Leaf

Lead Barista, Key Holder August 2016 - October 2018

• Prepared and served high-quality beverages, trained new baristas, and, managed daily operations.

• Monitored inventory levels and placed orders to ensure adequate supplies for operational needs.

• Maintained cleanliness and organization of the store, adhering to health and safety standards Assistant Experience

Personal Assistant - Kellie Robinson

Provided administrative support, managed calendars, and assisted with personal and professional tasks

Virtual Assistant, Drum Major Music

- Provided virtual assistance to clients, managing emails, scheduling appointments, and handling administrative tasks.

Personal Assistant - Idris Elba

- Assisted with personal and professional tasks, including managing appointments, travel arrangements, and correspondence. Personal Assistant, Lauren Von Der Pool

- Collaborated with clients to manage and execute various projects, ensuring timely completion and client satisfaction.

- Provided virtual assistance, including email management, scheduling, and research.

ATLANTA, GA **************@*****.*** 310-***-**** SKILLS CERTIFICATION

order processing

record keeping

inventory management

Strong communication

conflict resolution

positive guest experiences

Team leadership

staff training

shift management

Visual merchandising

product presentation

inventory control.

cash handling

health and safety compliance.

Proficient in Microsoft Office Suite

POS systems

virtual assistance tools.

Schedule management

CERTIFICATION

Food Handler's Certification

Responsible Beverage Service Certification

Customer Service Certification

Administrative Professional Certification

Project Management Certification

AWARDS

Employee of the Month

Customer Service Excellence Award

Sales Achievement Award

Team Leadership Recognition

References:

[Available upon request]

ATLANTA, GA **************@*****.*** 310-***-****

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