Customer Service Representative
Resume:
KINYARDA T. TAYLOR
Duncan, SC *****
********@*****.***
SUMMARY
ORGANIZED AND MOTIVATED EMPLOYEE EAGER TO APPLY TIME MANAGEMENT AND ORGANIZATIONAL SKILLS IN VARIOUS ENVIRONMENTS. SEEKING OPPORTUNITIES TO EXPAND SKILLS WHILE FACILITATING COMPANY GROWTH.
EXPERIENCE
BPO American
Remote Agent/ May 2024-Present
Answer incoming inquiries via phone calls, email, and chat providing excellent customer service
Process payments
Resolving any complaints the customer may have
Woodruff Manor
CNA/ Sept 2023- May 2024
Administer care to patients with various illnesses, injuries and disabilities
Assist with basic needs and transport
Concentrix
Customer Service Representative / Mar 2022-Aug 2023
Answer customer inquiry and provide accurate information regarding plans
Provide excellent customer service to resolve customer complaints in a timely manner
BLUE CROSS BLUE SHIELD SC
Service Operator 1/ Jan 2021-Jan 2022
Receive and processes incoming switchboard calls
Answers and transfer incoming and outgoing calls
Assist department with mailing
ULTRA FAB INC
Material Handler/ Feb 2018-Dec 2020
Perform assign duties as outlined by supervisor
Continuous learning opportunity
Meeting standards for productivity & quality
Tri Development
Resident Service Provider/ Feb 2015-Nov 2017
Provide support to individuals with a disability in living independently
Assist with bathing, grooming, hygiene, and feeding
Provide housekeeping and prepare meals
T&T Transportation
Transporter/ Dec 2012- May 2014
Transport clients to and from various locations
Maintain daily maintenance vehicle check
Assist clients to and from the vehicle
Augusta Auto Auction
Transportation Manager / Aug 2001- Jul 2012
Arrange dispatching of vehicles location
Setup staff meting's
Ensure work is complete and safe with company standards
Angels of Love
Home Health Aide/ Feb 2002- May 2007
Assist client with grooming, bathing, hygiene, bath, and feeding
Assist client to appointment
Education
Burke County High School Graduated Sept 1990-Jun 1994
Caring Hands Certificate CNA Oct 2023
Greenville Tech College Certified Unit Secretary Jul 2024
Skills
Reliable, Time management. Customer Service, Quality Inspection, Adaptability, Critical Thinker, Organization, Team work and Organization
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