Help Desk Technical Support
Resume:
Daniel Windecker
Knoxville, TN *****
****************@*****.***
Part time cybersecurity student
Work Experience
Insurance Professional
Sitel Group - Knoxville, TN
December 2021 to Present
As an agent for USAA provided auto policy services to an average of 150 clients per week. For about 1/4 of those clients provided password reset and online account creation services. Help Desk Technician
Shafer Technology Solutions - Knoxville, TN
September 2021 to October 2021
• Level 1 Help desk
• Installed RMM client on customer computers
Computer Repair Technician
Carpenter Creek - Knoxville, TN
July 2021 to September 2021
Replaced ASIC chips on Bitcoin miners,
Repaired Bitcoin miners
Air Conditioning Technician 2
University of T - K
January 2018 to July 2021
• Ensured over 10 pieces of critical equipment on a 40000 sq foot campus runs properly
• Diagnosed and repaired Water Source Heat Pumps (WSHP) and Packaged Terminal Air Conditioner
(PTAC) units, the units are used to condition housing and or offices on campus Education
Associate in Science (AS) in Computer Networking
South College - Remote
September 2019 to July 2021
Skills
• Software Troubleshooting
• Desktop Support
• Help Desk
• Technical Support
• Microsoft Windows
• Operating Systems
• Active Directory
• Troubleshooting
• Basic math
• Customer service
• Citrix (1 year)
• Medical coding (Less than 1 year)
• IT support
• Customer support
• Microsoft Windows Server
• Wireshark (1 year)
• Linux (1 year)
• Nmap (1 year)
Certifications and Licenses
CompTIA A+
July 2023 to July 2026
EPA Universal Certification
November 2017 to Present
Assessments
Technical support — Proficient
November 2021
Performing software, hardware, and network operations Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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