Security Officer Customer Service
Resume:
Richard Fernas
Security Professional
Torrance, CA 90504
******************@***********.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Security Officer
Academy Of Motion Pictures Arts and Sciences-Beverly Hills, CA September 2021 to Present
Security for Academy awards headquarters. Provide lobby concierge security at front desk, patrol floors and perimeter noting any discrepancies. Receive all guests and provide security for events at in house 1,000 seat Samuel Goldwyn Theater. Also provide security at Oscar events including Academy Awards show.
Post Commander
Allied Universal Security Services, Systems and Solutions-Los Angeles, CA February 2019 to September 2021
Post Commander for class A office building in Long Beach. Supervised staff of three officers ensuring proper daily activity reports and patrols were complete. Submitted proper reports to Property Management. Investigate and follow up on all incidents. Security Site Supervisor
Tesoro/Andeavor refinery-Carson, CA
November 2017 to February 2019
Security Supervisor for Allied Universal who provide security for large Tesoro refinery. Site Supervisor for turnaround process involving 3,000 workers and 65 additional security officers for 3 month project to make repairs and upgrades to the refinery. Oversee security access points and trouble shoot all problems. Security Officer
Los Angeles Lakers-El Segundo, CA
July 2017 to October 2017
Provide security at the UCLA Health Training Center "The home of the Los Angeles Lakers". Training and practice facility for the team and corporate office for all Lakers staff consisting of 200 employees. Monitor CCTV, alarms, access control, escorts responding to all calls for security. Terranea Resort/Hotel
Destinations Resorts/Hotels-Rancho Palos Verdes, CA January 2017 to July 2017
Security Officer: Patrol 102 acre 600 room resort noting any discrepancies, safety hazards. Provide exceptional customer service to guests, visitors and employees. Write incident reports, monitor CCTV, key issuance and control, access control.
Continental Development Corporation El Segundo
Manhattan Beach
April 2014 to January 2017
Security Supervisor: Supervise staff of 16 Security Officers and console operators for Universal Protection Service who provide Security for Continental Park, an 86 acre office, restaurant, retail and theater complex in El Segundo and Manhattan Beach. In charge of all operations on the overnight shift for entire property. Ensure proper daily activity reports are submitted, post checks, respond to all incidents submitting daily report to management. Respond to all alarms, fire and building, work with the El Segundo and Manhattan Beach Fire and Police Departments.
Security Host
First Team Security Santa Monica
December 2013 to January 2015
Provide Security for nightclubs and Hotels in the South Bay area. Shade Hotel Zinc Lounge/private events Manhattan Beach, Strand house Restaurant/Bar Manhattan Beach, Lighthouse music venue Hermosa Beach, Hornblower Yachts Marina Del Rey, Newport Beach. Brick and Mortor Restaurant/Bar West Hollywood. Check identification, guest lists, provide customer service and a safe environment for all. Security Officer
APS Security-Los Angeles, CA
February 2013 to January 2015
Provide Security for high profile events including Academy Award parties, Red Carpet events, the Paley fest, awards ceremonies in Beverly Hills, Nickelodeon Kids Choice Awards, nightclubs, weddings, receptions and special events for the Standard Hotel Hollywood. Post Commander
Southwest Patrol-Los Angeles, CA
April 2013 to June 2013
Supervised four security officers, provided residence security for three acre $50 million family estate in Palos Verdes. Temporary.
Security Officer
Mandalay Bay Resort Casino, Las Vegas
September 2011 to September 2012
Patrol/post throughout Hotel responding to all emergencies and Security related calls. Assist guests and patrons with directions and general information. Conduct money escorts and chip fills to table games. Note any safety hazards reporting them to the proper departments. Security Officer
Wynn/Encore Hotel Casino, Las Vegas-Las Vegas, NV
June 2011 to July 2011
Patrol/post throughout Hotel responding to all Security related calls. Provide guests with superior customer service providing directions and general information. Security Officer
Montage Hotel-Beverly Hills, CA
March 2010 to April 2011
Five Star Five Diamond Hotel, patrol property noting any safety hazards and discrepancies. Monitor CCTV, key control, lost and found and employee vendor access. Keep daily activity report, calls sheet, write reports when needed.
Security Officer
Peninsula Hotel-Beverly Hills, CA
July 2006 to March 2010
Five Star Five Diamond Hotel, Patrol Hotel and surrounding areas keeping a safe environment for guests and employees. Monitor CCTV, receive, record, store and send out lost and found, distribute and receive all employee keys, employee and vendor access control. Security Supervisor
Roosevelt Hotel-Hollywood, CA
August 2004 to July 2006
Supervised ten in house and ten contract Security used for Hotel nightclubs which drew approximately 1000 patrons nightly. Respond to all incidents and ensure proper log entries and reports were submitted to Management. Follow up with Management on all incidents. Security Officer
The Beverly Hills Hotel-Beverly Hills, CA
January 2000 to June 2004
Five Star Five Diamond Hotel, patrolled hotel and surrounding areas ensuring guest and employee safety. Monitor CCTV, key and access control. Submit daily activity report, write incident reports. Provide exceptional customer service responding to all guest and visitor needs. Sales Associate
Circuit City, Ken Cranes and Best Buy-Los Angeles, CA August 1993 to January 2000
Television, home theater sales. Also sold golf equipment for Washington golf center and the Los Angeles Country Club.
Security Manager
Radisson Hotel-Manhattan Beach, CA
June 1992 to August 1993
Security and Night Manager for Interstate Management company who Managed Hotel. Hire and train staff on all Security procedures. Chairman of employee safety committee. Make sure proper log entries and reports were submitted following up on all claims with Hotel insurance carrier. Security Officer
Nikko Hotel-Beverly Hills, CA
August 1991 to June 1992
Opened Hotel, patrol Hotel grounds ensuring safe environment for guests and employees. Monitor CCTV, key and access control.
Security Officer
Guest Quarters Suite Hotel-Santa Monica, CA
January 1990 to August 1991
Opened Hotel, lead Security for Hotel patrolling grounds and writing all incident reports. Secured neighboring office building which housed several law firms. Security Supervisor
Marriott Hotel-Los Angeles, CA
August 1982 to November 1989
Supervised in house staff of 15 officers. Trained new officers on Hotel Security procedures.Ensure proper log entries and reports were submitted. Work with Police on all detentions for arrest. Education
AA in Business Management
El Camino College - Torrance, CA
Skills
• Cpr, sales, five star customer service training. (10+ years)
• English
• Customer Service
• Hospitality Experience
• Security
• Microsoft Excel
• Microsoft Outlook
• Management
• Hotel Management
• Guest Services
• Property Management
• CCTV
• Supervising Experience
• Writing Skills
• Surveillance
• Sales
• Loss Prevention
• Leadership
• Interviewing
• Conflict Management
• Payroll
• Hotel experience
• Driving
• Supervising experience
• Hospitality
• Guest services
• Hotel experience
• Sales
• Security
• Leadership
• Customer service
• Interviewing
• Loss prevention
• Time management
Certifications and Licenses
Security Guard
Class D Security License
First Aid Certification
CPR Certification
First Aid Certification
Guard Card
Driver's License
AED Certification
Armed Security License
Assessments
Security guard skills — Highly Proficient
May 2021
Assessing risks, enforcing security standards, and handling complaints Full results: Highly Proficient
Work style: Reliability — Familiar
February 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Familiar
Attention to detail — Completed
April 2019
Identifying differences in materials, following instructions, and detecting details among distracting information.
Full results: Completed
Customer service fit — Highly Proficient
February 2021
Measures the traits that are important for success for customer service roles Full results: Highly Proficient
Customer focus & orientation — Familiar
May 2021
Responding to customer situations with sensitivity Full results: Familiar
Customer service — Completed
October 2020
Identifying and resolving common customer issues
Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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