High School Call Center
Resume:
San Antonio, TX *****
********@*****.***
EDUCATION
Associate of Arts
Business Management
University of Phoenix, Phoenix, Az
September 2001
High School Diploma
Valley High School, Valley, AL
June 1995
SUMMARY
Experienced insurance professional with several-year career assessing properties, determining liabilities and negotiating settlements. Detail- oriented, observant and knowledgeable with excellent interpersonal and documentation skills. Efficiently handle high case volumes with accuracy and care.
SKILLS
EXPERIENCE
INSURANCE CLAIMS SPECIALIST
ALLSTATE CASTASTROPHE TEAM Mobile, AL July 2022 - Current QA ANALYST
Flextronics Austin, Texas November 2015 - June 2022 CALL CENTER REPRESENTATIVE
ASK Telemarketing Montgomery, AL November 2003 - September 2015 ALMEAIL BROWN
• Version control systems
• Test case development
• Claims Investigation
• Policy Interpretation
• Fraud detection knowledge
• Risk Assessment
• Claims Handling
• Damage mitigation
• Reviewed customer insurance claims to ensure accuracy and completeness of information.
• Analyzed claim records, policy provisions, and other relevant documents to determine validity of claims.
• Investigated suspicious or fraudulent claims and reported findings to management.
• Inspected property damage for assessment of repair costs.
• Developed and maintained test plans, cases, scripts, and data for manual and automated testing.
• Reviewed requirements documents and developed test plans to meet customer objectives.
• Performed functional, integration, system testing, regression testing as well as user acceptance testing.
• Created detailed bug reports with steps to reproduce the issue along with screenshots when necessary.
• Adhered strictly to all applicable laws and regulations pertaining to AB
customer privacy rights.
• Developed effective working relationships with team members across multiple departments.
• Attended regular training sessions on updates and changes within the industry or organization.
• Stayed current on relevant product and service offerings as well as competitor pricing models.
Contact this candidate