Sales Representative Customer Service

MALIA

CARSON

M

C Dallas, TX *****,

678-***-****

*************@*****.***

EXPERIENCE

Waitress January 2022 - May 2024

Soulful Street Bites Dallas, TX

• Delivered genuine hospitality and greeted customers upon arrival.

• Checked with guests upon delivery of food items to promote patron satisfaction.

• Processed orders and payments using POS system terminals and registers.

• Cleaned tables, completed closing duties and re-stocked tableware and supplies. Sales Representative March 2019 - December 2020

Nordstrom dallas, TX

• Exceeded sales objectives to capture new leads and customers.

• Responded quickly to customer concerns or requests within target timeframes.

• Assisted in development of pricing strategies for products or services offered.

• Remained up to date on current offerings and company processes. Hostess February 2019 - September 2021

Bar Louie Irving, TX

• Monitored dining area to track seating availability, service and occupancy.

• Coordinated waitstaff to balance workload between restaurant sections.

• Offered flexible working hours to cover busy shifts during periods of high demand.

• Worked with large groups to execute special events to schedule.

• Anticipated guest needs for personalized and seamless service. Supervisor January 2017 - February 2019

Vitality Bowl Irving, TX

• Monitored numerous employee activities and assigned tasks to cover demand.

• Delivered high quality training for new team members.

• Inspired teams using motivational leadership style.

• Worked hand-in-hand with cross-functional departments to maximize productivity and performance. EDUCATION

Master of Business Administration (M.B.A.) January 2023 North Lake College, 5001 N Macarthur Blvd, Irving, TX 75038 SKILLS

• Dining area maintenance • Order Accuracy • Safe Food Handling

• Customer Service • Guest Relations Management • Multitasking LANGUAGE

Conversational

English

PROFESSIONAL SUMMARY

Energetic restaurant professional effective at handling high workloads in fast-paced environments. Satisfy customers and bring in repeat business by working well with front- and back-of-house teams. Serves diverse needs with friendly, fast support. Seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical and detail-oriented.

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