Supply Chain Logistics Manager

Tracya Bedward, MBA Fairburn, GA ***** ********@*****.*** 770-***-****

PROFESSIONAL SUMMARY

Versatile and accomplished supply planning and logistics manager with over 15 years of enterprise resource planning (ERP) experience managing a full spectrum of S&OP functions. Possesses a strong command of planning metrics, including fill rate and on-time, in-full (OTIF), as well as developing and executing supply plans to create a win-win experience for all parties involved

PROFESSIONAL EXPERIENCE

Third Party Logistics (3PL) Manager

Central Garden & Pet Atlanta, GA

7/2019 – 9/2024

Developed and implemented new processes to deliver year-on-year service improvements and cost-reduction actions contributing to the company’s revenue of $3.28 billion in the last twelve months.

Led efforts to plan, manage, and successfully execute transportation initiatives, providing day-to-day leadership and direction to resources involved, ensuring efficient movement of goods in the business that generated nearly $1 billion in revenue during Q3 of 2024.

Worked closely with the supply chain management team to ensure products are moved and replenished promptly to maintain customer satisfaction and respond to major changes in business requirements, supporting the smooth functioning of both Pet and Garden segments.

Identified and developed staff within the warehousing operation to grow talent to address the expanding 3PL customer base.

Oversaw 3PL inventory shortage and fulfillment operations, ensuring timely replenishment across Central Garden & Pet’s distribution network, which supports over $3.28 billion in annual revenue

Directed investigations to verify and resolve customer or shipper questions or issues.

Provided expertise on capacity to rapidly assess and address emerging business issues as they arose, contributing to the operational agility.

Worked closely with the Oracle Transportation Management (OTM) team to drive system and planner efficiency.

Served as the main contact for any inventory discrepancies.

SAP Supply Planner

Central Garden & Pet Atlanta, GA

7/2016 – 8/2019

Managed a $5 million portfolio of over 600 items from 10 different factories in China and Mexico.

Established and managed the inventory target-setting process for both the Operational Plan and the monthly inventory projections.

Drove the materials replenishment plan to minimize costs and maintain inventory at optimal levels without impacting customer service, ensuring that Central Garden & Pet’s $3.28 billion in annual revenue was supported by efficient logistics and inventory management.

Facilitated the monthly SAP process, including the Supply Review and Business S&OP, aligning supply chain performance with the company's quarterly revenue, while identifying key gaps and optimizing action plans.

Conducted monthly analyses to ensure that the supply plan is a valid projection of future inventory and is supported by systematic analysis and documented assumptions (risks & opportunities, explanations of variances to previous plans).

Worked to understand and address the root causes of deviations from all metrics to minimize risks and capitalize on opportunities.

Set and maintained the MRP planning attributes to manage the full implementation lifecycle of all items in my portfolio, ensuring alignment with the company's annual revenue streams.

Led and participated in several project releases simultaneously, each involving communication between internal and external customers to ensure data validity.

Prioritized external customer and global regional internal orders based on requested order dates, production campaigns, and manufacturing capacity.

Collaborated with key stakeholders in Sales, Operations, and R&D to review forecasts and develop strategic plans to meet demand.

Assisted with a supply chain Kanban project to eliminate bottlenecks in the product return

process.

SAP Demand/Supply Analyst

Central Garden & Pet Atlanta, GA

7/2014 – 7/2016

Managed system-based tools that provide real-time information regarding sales, order forecasts, and channel inventory; extracted data to conduct channel inventory analysis and reconciliation.

Analyzed customer contracts and forecast information to ensure that monthly production runs aligned with customer forecasts; developed proactive contingency plans to address anticipated production shortfalls.

Maintained the movements of SMOG (Slow Moving Obsolete Goods) items to ensure timely delivery on hot deal orders.

Led and participated in several project releases simultaneously, each involving communication between internal and external customers to ensure data validity.

Worked with the Demand Planner to justify the extension of new items to unspecified shipping locations.

SAP Account Specialist Lead

Central Garden & Pet Atlanta, GA

9/2006 – 7/2014

Served as SAP Master Data Manager for major national accounts (Lowe's, Home Depot).

Provided dedicated order management for key accounts (Home Depot and Lowe's) to ensure on-time delivery.

Supplied historical customer order fulfillment data to the Supply Chain Leadership Team, crucial for business planning and inventory management to meet customer fill rate compliance (approximately $20 million in annual revenue).

Fostered productive relationships with internal and external customers and vendor partners.

Maintained accurate customer master data management for billing, circuit pricing, and supported necessary data audits.

Participated in a Kaizen project to improve Return Goods Automation (RGA) processes.

Served as an expert point of contact for resolving return discrepancies.

Led and trained cross-functional teams in multiple locations through the transition to new enterprise-wide “Best Practices” supply chain processes and systems.

Client Service Manager

National Medical Health Care RX Miramar, FL

9/2006 – 7/2014

Implemented CRM software and managed the customer service department, hiring, training, and managing 10 direct reports.

Instrumental in establishing department rules, regulations, and overall functionality within the company structure.

Validated member prescription data to ensure accuracy and system compatibility of all required information.

Managed new accounts and acted as a liaison between the customer service department and account management team.

Managed the implementation and initial training for a best-in-class CRM tool suitable for the scope and size of the business, resulting in a 30% improvement in account retention (insured lives).

Analyzed monthly CRM reports, leading to the implementation of consumer education and marketing initiatives.

EDUCATION: Master of Business Administration (Health Care Management) University of Phoenix Bachelor of Science (Business Management) Oral Roberts University

PROFESSIONAL TRAINING:

Lean 5S (Six Sigma Tool) Project Management Professional – PMP (candidate currently preparing)

Certified in Planning and Inventory Management - CPIM (candidate currently preparing) Lean Six Sigma Yellow – Certified

JOB RELATED SKILLS: MS Office Suite (Word, Excel, PowerPoint, Project), Cognos, Risk management, TMS Systems, SAP ERP Applications

References:

Lelia McCoy – Demand Manager Central Garder & Pet 490*-***-****

Judy Mulvenna- Sr Manager of Sale Support National Accounts Central Garden & Pet 732-***-****

Vickia Fletcher – Sr. HR Manager Google 305-***-****

Contact this candidate