Systems Engineer Customer Support

JACK DOUTHETT

540-***-**** ************@*****.*** Richmond, VA, 23224

SUMMARY

Accomplished systems engineer, certified Security+ professional, and certified Network+ professional leveraging expertise in linux system administration, networking, and cybersecurity to enhance network security and system efficiency. Demonstrates exceptional problem solving abilities and a commitment to continuous learning. PROFESSIONAL SKILLS

CompTIA Security+ CE CompTIA Network+ CE LPIC-1 Linux Administrator Cybersecurity Nagios Jira LogRhythm Red Hat Linux Windows Server STIG Compliance Buffer Overflow Simulation DNS Simulation Attacks IP Address Geolocation Cross Site Scripting Attack Simulation TCP/IP Protocol Packet Header Analysis Python Kali Linux Risk Assessment ServiceNow Customer Support Technical Troubleshooting EDUCATION

● Master of Information Technology, Completed Dec 2020, Virginia Tech, GPA 3.88

● Bachelor of History, Completed May 2014, Virginia Tech PROFESSIONAL WORK EXPERIENCE

Systems Engineer, Jan 2023 - April 2024; ManTech, Herndon, VA

● Lead Network Monitoring Admin/Engineer utilizing Red Hat Enterprise Linux.

● Support Admin/Engineer for Auditing and Logging systems utilizing Windows Server.

● Administer systems utilizing the underlying IaaS AWS environment.

● Active Public Trust Clearance used for day-to-day work.

● Employ JIRA and Confluence for technical writing, ticketing, documenting, and organizing.

● Utilize STIG compliance software to harden systems. Information Security Specialist, Aug 2019 - January 2023; Atos, Richmond, VA

● Lead in operations on capacity management and analysis, leveraging several security platforms to develop several custom availability and capacity reports.

● Patch management for server environments utilizing a vulnerability scanning platform.

● Lead Nagios Network Monitoring Admin/Engineer.

● Utilize ServiceNow system for ticketing, documenting, and organizing.

● Cybersecurity Automation and Integration Intern from August 2019 to May 2020 while completing school. Electronics Technician, Feb 2018 - Jul 2019; Schindler Elevator, Holland, OH

● Gather parts, tools, and materials necessary to assemble, clean, and repair printed circuit boards (PCB).

● Utilize electronic schematics and computerized management systems for tasks and inventory control.

● Repair or assemble PCB surface-mount and through-hole components with soldering and power tools. Existing Installations Account Manager, Jun 2016 - Jan 2018; Schindler Elevator, Davie, FL

● Primary point of contact for clientele to handle sales, disputes, and account negotiations.

● Manage and analyze territory, forecast, and track key account metrics to ensure business stability.

● Manage multiple projects and prioritize competing tasks in a fast-paced environment. Sales Associate, Jan 2015 - May 2016 T-Mobile; Fairfax, VA

● Utilized constantly changing sales techniques to incrementally sell network services, features, and devices.

● Troubleshooting to solve an array of network and device errors. CERTIFICATIONS/ACHIEVEMENTS

● Network+ CE, CompTIA, Dec 2024 - Dec 2027

● Security+ CE, CompTIA, Jan 2023 - Jan 2026

● Certified Linux Administrator (LPIC-1), Linux Professional Institute, Aug 2021 - Aug 2026

● AZ-900: Azure Fundamentals, Microsoft - Jun 2022

● Eagle Scout, Boy Scouts of America,- Sep 2008

● A+, CompTIA, Feb 2016 - Feb 2019

● Trellix Skyhigh Security Cloud Certified, Trellix, Jun 2022

● Proofpoint PSAT Technical Specialist, Proofpoint, Apr 2022

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