Customer Service Representative
Resume:
Preeti Rana
Guelph, ON
Email: *************@*****.***
First Last
Customer Service Representative
Customer Service Representative with four years of experience solving customer issues and increasing overall customer loyalty. Familiarity with support software to monitor the severity and propagation of customer issues. Cooperated with other staff members to make sure that the whole customer service life cycle was addressed regularly.
EXPERIENCE
September 2019-Dec2019
Worked in McDonald’s as a team member in Windsor Ontario
Duties:
Greeting guests, taking orders and processing payments
Preparing food and drinks.
Managing delivery and mobile orders.
Assembling orders and packaging take-out and delivery.
Keeping all surfaces clean and sanitary to ensure the safety for our guests, fellow crew members.
Dec2019 to August 2021 – Worked as a Security Guard with Vista Security in mall and DHL company, Brampton, Ontario.
Responsibilities:
Monitors entry and exit points to specific areas of the Shopping mall.
Provides security escorts per event requirement.
Performs routine procedures utilizing bag search prior to guest entering vicinity.
Ensures that no prohibited items or behaviour are tolerated.
Greet and direct guest to seating and services.
Maintains open and smooth access routes throughout seating and concourse area.
Receives and act on complaints from patrons according to established policies and procedures.
Inspect and adjust security systems, equipment, or machinery to ensure operational use and to detect evidence of tampering.
September 2021- Current working as an Assistant Manager at Tim Hortons, Guelph, Ontario.
Responsibilities:
Make Schedules and completes all required shift documentation and follows principles of sanitation and safety in handling food and equipment.
Take care of restaurant policies during the shift like cash policies, meal and break policies and food safety policies.
Stocking and refilling products at Tim Hortons.
Encourages an exciting and fun work environment while motivating team members to meet goals.
Undertake cashier responsibilities by charging customer orders properly through the cash register and following proper cash handling techniques according to company guidelines.
Maintains a solid knowledge of product and services available in unit.
SKILLS & ABILITIES
Ability to work autonomously and collaboratively
Good communication skills and teamwork.
Highly motivated and self-disciplined.
Computer Skills
Honest, authentic, trustable, optimistic approach, physical fit
Keen observation, attentiveness and technical expert
ACADEMIC QUALIFICATION
Graduated in General Business
St. Clair College Windsor, Canada
Higher Senior Secondary Edu. Non-Medical
Doaba Public School, Parowal, Punjab (India)
CREDENTIALS AND LICENSES
Ontario Security guard licence
CPR and First aid Certifications
G2
AVAILABILITY
Availability: Full Time
Working Rights: Full time
Full Days Availability: All days
Other Days Availability: At Night
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