Customer Service Manager
Resume:
Imani Saucedo
Chicago, IL, ****9
************@*****.***
EXPERIENCE
Illinois State University, Normal, IL— Office area assistant
August 2023-August 2024
●Assisted boss in end-of-the-year key audits
●Scanned documents with sensitive information
●Assistance with students regarding missing packages and prohibited packages
Canine Perspective, Chicago, IL— Canine handler
May 2022 - Jan 2025
●Maintained clean, neat, and hazard-free animal areas to protect individual health and well-being.
●Observed animals closely to understand individual needs and behaviors.
●Participated in ongoing professional development and training programs, learning new methods and techniques in animal handling.
●Make corrections on dogs when needed
Illinois State University, Normal, IL— Area Service Manager
January 2021 - August 2024
●Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication.
●kept track of key audits
●handled emergencies
●Documented messages left by callers and delivered vital information to intended employees.
Stay Dog Hotel, Chicago, IL— Dog Daycare Attendant
August 2018- March 2019
●Cared for pets during owners' absences.
●Offered animals exercise through walks and play activities.
●Fed animals twice daily and refill water dishes frequently with a fresh supply.
●Disposed of animal waste and droppings and performed animal cleaning tasks
●Monitored animals during group play sessions for signs of aggressive or fearful behavior.
EDUCATION
Illinois State University, Normal/Bloomington, IL— UnderGraduate
August 2020- May 2024
ChiArts, Chicago, IL— High School Diploma
August 2016- May 2020
PROFESSIONAL SUMMARY
Service area manager with 3 years of customer service. Able to handle emergencies with the building/and or students, track audits, and provide excellent customer service. Former dog daycare attendant with 2 years experience working with aggressive/nonaggressive breeds along with personal experience of attending 6 dogs at home. Able to handle dog fight outbreaks, provide care for animals, and clean with kennel cleanup. Background in arts with knowledge of photography, mixed media, painting, realism, and digital art.
SKILLS
Customer Service
Adaptability
Digital Photography
Relationship Building
Develop Film
Adobe Photoshop
Experienced canine Care
Art Styles and Techniques
Digital Art Knowledge
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