Network Security Global Services
Resume:
Monwabisi
Zinto
OBJECTIVE
To enhance my professional skills,
capabilities and knowledge in an
organization which recognize the
value of hard work and trusts me
with responsibilities and challenges.
Languages:
IsiXhosa, IsiZulu, English
Drivers License:
EC+PDP
Contact:
Phone
Address
38 Nlovu Street Motherwell Nu1
Port Elizabeth 6211
**************@*****.***`
Education
2010 - 2012 EMC College
Informaton Technology and
computer science
2019 V-Mite
CCNA-1
2021 - Skills Plus of Egpt
Introduction to CyberSercutiy
2021 NSE Training institute-Fortinet
Nse 1 Network Security
Nse 2 Network Security
2021 - 2023 Pirple.com
HTML5 and CSS3
Cyber Security: White-hat
Ethical hacking
Artificial Intelligence: Crash
Course
Experience
2010 - 2013 Khanyisa Bay Trading
Assisting customers with printing CV, letter, and
copies
2015 - 2019 Tier 1 Agent WNS Global Services
Assisting with billing queries on setting debit
orders, changing debit order dates and
explaining the invoice
Assisting customers with troubleshooting fibre
lines and setting up VOIP
Doing command actions such as checking
latency, checking ping, doing trace routes
Escalating line issues to NOC Team
Unblocking IP address
Assisting clients with relocating of the fibre line Skills
2019 - 2022 Team Leader WNS Global Services
Visual Sensitivity
Good Communication
Willing to learn
Multi-Tasking
Managed a team of 13 agents
Assisting my team with escalations when a team
leader
is requested by a client
Monitoring the performance of the team to
ensure we meet the SLA which is Quality, AHT, FCR
and NPS
Computer Literate
logical Thinker
Can work under pressure
2023 Helpdesk Agent Tier 1
Remote Troubleshooting via Anydesk, Team
Viewer Desktop
Network Troubleshooting (Router Configuration,
Port forwarding TCP/IP,DNS)
Technical Troubleshooting Mikrotik,Cambium-work
with Tenda,Totolink,
REFERENCE
Mr. Daniel Mensah- WNS Global Services
Supervisor
Anele Thuswa - Wns Global services
Assistant manager
Nonkululeko Daweti -WNS global services
Operations Manager
Zizipho Feyivisi -Khanyisa Bay Trading
Supervisor
Tozama Keyise- Herotel
Team Captain
******.******@*******.***
Issued: 2021-10-25 Certi cate ID: xj1jjdpvjy
THIS CERTIFICATE IS AWARDED TO
Monwabisi Zinto
For successfully completing the following course on Pirple.com: HTML5 and CSS3
TOPICS COVERED:
HTML: Doctypes, head, body, paragraph, div, header, footer, main, lists, images, links.
CSS: Selectors, rules, properties, padding, margin, borders, background color, font size, text alignment, inheritance, type selectors, direct descendants, classes, IDs, speci city, advanced selectors, mobile responsiveness (responsive web design).
Issued: 2022-02-14 Certi cate ID: rjpwty1dh8
THIS CERTIFICATE IS AWARDED TO
Monwabisi Zinto
For successfully completing the following course on Pirple.com: Cyber Security: White-Hat Ethical-
Hacking
TOPICS COVERED:
Footprinting: Nikto, Shodan, Zone Transfer. Scanning: Metaspoitable, Nmap, Zenmap, TCP Scanning. Pentesting: OWASP, HTTP requests and responses, Burpsuite, Packet Editing, Whatweb, Dirb, Bruteforce Logins, Hydra, Session Fixation, SQL Injection Attacks, XCAT, XSSer. WPA2 Cracking: RockYou, Aircrack, Hashcat, Crunch, Cupp, Rainbow Tables, Fluxion. MITM: ARB, Arpspoo ng, Snif ng, Spoo ng, BEEF, Ettercap. System Hacking: MSFconsole, Meterpreter, Wine, Msfvenom, Hexeditor, Privilege
Escalation, Eternalblue, Ngrok, Venom. Backdoors,
Keyloggers, Bruteforcers.
Monwabisi Zinto
NSE 1 Network Security Associate
T0sssBvL5d
June 26, 2023
June 26, 2025
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