Customer Service Help Desk

Neeraj - Professional Resume

Contact Information

Address: RZ 1273, Maan Niwas, Palam Village, New Delhi, India

Phone: +91-999******* +357-******** (Cyprus)

Email: **********@*****.***

LinkedIn: [Add LinkedIn URL if accessible]

Professional Summary

Dedicated travel and tourism professional with over 20 years of experience in travel reservations, customer service, and international travel management. Skilled in handling Amadeus and other global reservation systems, with a strong understanding of geography and airport codes (IATA certified). Proven ability to work under pressure, multitask, and deliver exceptional customer satisfaction.

Work Experience

Senior Executive, Help Desk - Amadeus India Pvt Ltd

December 2022 – March 2024 New Delhi, India

- Supported travel agents with booking, rebooking, reissuing, and refunding travel itineraries.

- Provided expert guidance on Amadeus commands and resolved customer issues efficiently.

- Strengthened team capabilities with IATA-based knowledge sharing.

Executive, Help Desk - Resbird Technologies Pvt Ltd

October 2018 – June 2020 New Delhi, India

- Assisted agents in managing traveler itineraries and resolving issues.

- Delivered high-quality customer service with detailed knowledge of global destinations.

Seafarer - M/Y Perla Bianca

May 2024 – Current Limassol, Cyprus

- Conducted vessel maintenance and safety operations, including lifeboat drills.

- Ensured compliance with personal safety protocols aboard luxury yachts.

Education and Certifications

Bachelor of Arts in Travel and Tourism Studies - IGNOU

2010 – 2016 New Delhi, India

Grade: Second Division

IATA Foundation Course - Travel and Tourism

2016 Montreal, Canada

Computer Reservation System Training (CRS) - Bird Education Society

2017 New Delhi, India

Grade: A (Distinction)

STCW and STSDSD Certifications - Commander Ali’s Academy of Merchant Navy

2021 Hyderabad, India

Skills and Strengths

- Expertise in global travel reservation systems, including Amadeus.

- Comprehensive knowledge of IATA airport codes and geography.

- Strong team player with excellent communication skills.

- Fluent in Hindi and English; learning French.

- Proficient in Microsoft Office, HTML, and basic programming languages.

Personal Information

Father's Name: Mr. Hansbir Singh

Date of Birth: April 29, 1987

Marital Status: Unmarried

Hobbies: Yoga, swimming, and listening to soft music.

Declaration

I hereby declare that the above information is true to the best of my knowledge and belief.

Sincerely,

Neeraj

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