System Administrator It Service

Surya Prakash Rao Naineni

******************@*****.*** Mobile: +1-510-***-****

Career Summary

An ambitious and optimistic Engineer with 6+ years of hands-on experience in the IT industry involved in providing ITOM, IT Service Management, ITAM and Scoped Application Development Solutions in IT Infrastructure with expertise in ServiceNow.

Solid working experience on different modules of ServiceNow.

Skillset Summary:

Modules

Discovery, Service Mapping, ITSM, ITAM, ITOM, Integrations, ServiceNow Scoped Application

Domain

ServiceNow Administration, Development

Scripting

JavaScript

.

Certifications:

ServiceNow System Administrator.

ServiceNow Certified implementation Specialist Discovery.

Work Profile:

Role: ServiceNow Developer

Project: Adidas ( Nov 2021 to Present)

Responsibilities:

Led the implementation and management of ServiceNow ITSM and ITOM modules to optimize IT operations and service delivery.

Developed and deployed custom ServiceNow applications using GlideScript, JavaScript, and AngularJS.

Worked on service catalogs and workflows for CMDB related implementations like CMDB Remediation activities.

Developed and customized ServiceNow applications to streamline CMDB and business processes.

Designed and implemented workflows for automated service provisioning, application updates, and asset management.

Designed and integrated ServiceNow with enterprise systems using REST APIs and SOAP web services for seamless data exchange.

Customized ServiceNow portals with HTML, CSS, and Bootstrap to enhance user experience and functionality.

Created catalog items to Update application to application relationships (upstream/downstream), application to server relationships, update server owner, update server environment, server provisioning, database decommission request through workflows.

Integrated ServiceNow with third-party tools, leveraging REST and SOAP APIs.

Created Data Sources for various external applications. Used Import sets and Transform maps to import data into Service Now.

Setup MID Server used by Discovery and troubleshooting problems with the tool configurations.

Worked on Service mapping, Discovery and CMDB

Enhanced platform performance through troubleshooting, MID Server configurations, and issue resolution.

Implemented more than 70 business services in service mapping.

Created custom patterns and outgoing connections based on the requirement.

Troubleshoot issues occurred during implementation of business service.

Led data import/export operations using Import Sets, Transform Maps, and database views.

Implementation of Custom Applications, Modules, Tables and Views as per client's requirement

Creation of application modules, tables, forms, UI policies, business rules, client scripts and usage of configure form layout, list layout.

Creation of SLAs, Notifications, Business Rules, Client scripts, UI Policies etc.

Update Set Activities.

Troubleshooting Discovery Day to day operation issues

Worked on Identification and reconciliation engine issues and Fixed CMDB duplicate CIs.

Created database views to pull the reports using multiple tables.

Pulling reports and scheduling the reports as per the client requirement in ServiceNow.

Actively participate in daily Scrum meetings and regular sprint planning, review, and retrospective meetings.

Work Profile:

Role: ServiceNow Developer

Project: Ingram Micro ITAD (ITAM) (July 2018 – Aug 2021)

Responsibilities:

Involved in Project Implementation stage of requirement gathering, solution designing, implementation and development.

Implemented and maintained ServiceNow ITBM modules to support business process workflows.

Customized form design and layout for “IT Asset Disposition” custom scoped ServiceNow Application.

Integrated the platform with BlueIQ for real-time work order management.

Created dynamic user interfaces and widgets using AngularJS and CSS, aligning with customer requirements.

Worked on REST APIs for integration with BlueIQ (third party) application to create work order for asset disposition process.

Conducted SQL-based queries to generate reports and support data analysis for operational decisions.

Designed workflows and modules using UI policies, business rules, client scripts, and advanced configurations.

Worked on Domain separated Instance to make domain – specific changes to ServiceNow so that the application will work for both Domain separated and non-Domain separated instances.

Integrated ServiceNow application to GitHub to move source control linked application files to GitHub repository.

Built various modules in custom scoped ServiceNow application by using UI policies, UI actions, Business rules, Client scripts, Script includes.

Configured various components of ServiceNow like Business Rules, UI Actions, UI Policies, Data Policies, Data Lookup Rules, and ACLs etc.

Worked on Update sets migration from Dev to QA and to Prod as well.

Education:

Trine University

MS – Information Science & studies (Aug 2021 – Dec 2022)

Manav Bharthi University

B.com Computer Science (Sep 2015– June 2018)

Declaration:

I hereby declare that all the details furnished above are true to the best of my knowledge.

Date:

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