Customer Service Office Manager
Resume:
April Swartz
Westerville, OH *****
***********@*****.***
A motivated administrative professional seeking a position in a challenging environment. Over 20 years of experience successfully providing administrative and secretarial support to the organizational operations. Proficient in a range of computer applications. Well-developed communication and customer service skills. Proven ability to efficiently plan and manage multiple assignments to meet tight deadlines. A proactive problem-solver who gets the job done.
Authorized to work in the US for any employer
Work Experience
Permit Coordinator
American Heritage Homes-Westerville, OH
June 2023 to Present
• Assist the Operation Manager
• Welcoming and preparing clients for their new home builds
• Set critical milestone schedule leading to dig
• Follow up on client questions and issues
• Integrate sales, selections and drafting team to meet deadlines
• Facilitate and acquire zoning, septic, building and other permits Owner and Operator
Sunflower Sweets-Westerville, OH
April 2016 to Present
• Prepares, produces, and bakes breakfast pastries, breads, rolls, and some desserts.
• Develops new products for a la carte or menus on a rotating basis.
• Decorates baked goods, such as cream pies, using a pastry bag.
• Sets time and speed controls for mixing machines, or blending machines, so that ingredients will be mixed or cooked according to instructions.
• Measures or weigh flour or other ingredients to prepare batters, doughs, fillings, or whipped cream, using scales or graduated containers.
• Prepare garnishes as needed for baked goods.
• Maintains adequate supply of all prepared products on hand and ensures the proper storage and refrigeration.
• Keeps spoilage/waste to a minimum by ordering and utilizing proper quantities and rotating products.
• Lines up baked products in mobile carts according to the needs of the particular outlet or function.
• Utilizes any and all leftovers into usable products.
• Cleans, breaks down, and puts away all baking equipment including: ovens, mixers, proofer, floors, freezer, and refrigerators.
Consignment Specialist/AR Team
DASCO HOME MEDICAL EQUIPMENT-Westerville, OH
March 2016 to 2019
Processed Durable Medical Equipment orders by verifying patient insurance. Entering patient demographics, equipment received and injury related incidents by inputting ICD 10 codes. Met daily and monthly quota goals and earned monthly bonuses.
Sent prior authorization requests to insurance companies and followed up with those PA. Office Manager
Hansons Windows-Columbus, OH
November 2011 to August 2014
Processed new construction contracts; verified and screened clients; prepared finance documentation for sales reps.; contacted customers to set up measures and services; processed and distributed installation and service packets for installers. Completed all new hire paperwork for sales reps, installers and canvassers, which included background checks, drug screening, tax papers, workers’ compensation, and general liability insurance; managed time-keeping for employees, ordered office supplies, processed credit card transactions and made daily bank deposits. Checked windows and service parts into computer system; kept up the organization of the warehouse and the general office; acted as main receptionist and took all calls regarding hiring, updating customers install dates, and account collections. Education
Asociates in Business Management/Human Resource
Fortis College
2010 to 2012
Skills
• As400 (Less than 1 year)
• Office Management (3 years)
• Microsoft Office (4 years)
• Data Entry (10+ years)
• Customer Service (7 years)
• Cash Handling (7 years)
• Microsoft Word (6 years)
• Troubleshooting (10+ years)
• Construction (3 years)
• Service (3 years)
• Time Management (3 years)
• Internet (10+ years)
• Office Experience
• Microsoft Outlook
• Microsoft Excel
• Payroll
• ICD-10
• Business Management
• Human Resources
• Medical Billing
• Administrative experience
• 10 key typing
• Typing
Certifications and Licenses
Driver's License
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