Call Center Representative

Crystal Solis

**** ***** ** ******** **, ***** 806-***-**** *******.*********@*****.***

EDUCATION

Caprock High School Amarillo TX May 31, 2014

Skills

Bilingual: fluent in English and Spanish.

Great communication and writing skills.

Experienced in fast paced environment.

Goal oriented, self-motivated, and accountable.

Work well with Microsoft Office Applications (Outlook, Excel, Word and PowerPoint), SharePoint Site, CRS, OneView, and Shared Drive

Xcel Energy Amarillo TX

Call Center Representative - Credit and Collections Representative January 2017- Current

Responds to complex inquiries.

Provide technical support to customers.

Participate in on call rotation required.

Assisted in mentoring new hires during their training.

Performs other duties as assigned, including work on special projects.

Assisted customers with their insurance claims during the 2024 Wildfires.

Provide high quality customer interaction through multiple channels in a Contact Center environment.

Respond to gas and electric emergency situations with a high degree of accuracy to ensure public safety.

Anticipate the customer's needs and consults with them by offering solutions and problem solving.

Personal Account Representative – Career Developmental May 2022 - December 2022

Ability to work with special needs households for the purpose of securing assistance or arrangements to make bill payment.

Possess negotiating skills that seek resolution and minimize long term financial exposure to the company.

Ability to work in high volume department where customer data and payment information need to be accurately coordinated. This includes a significant amount of time on the phone with agencies and customers and translating information to the billing system.

Must possess knowledge of consumer protection laws that pertain to utilities in service territory. This would include billing system knowledge of Inability to Pay and Agency Assistance.

Analyze and monitor customer information to accurately determine appropriate credit action.

Performs other duties as assigned, including work on special projects.

Sales Representative December 2022-October 2023

Meet and/or exceed established sales goals by developing and implementing pro-active sales strategies, product knowledge, closing transactions, expediting financing or utilizing other sales tools, and completing sales orders.

Exhibit professional sales ability in product knowledge, ability to interact effectively with customers.

Baptist Saint Anthony Hospital Amarillo TX

Patient Nutrition Services / Ambassador March 2015 - January 2017

Responsible for getting patients orders.

Responsible for counting patient’s calories.

Experienced with using Windows.

Experienced Spanish interpreter

Cleans and sanitizes food service equipment before and after meal services.

Delivers patient meals and supplemental nourishments to patient and floor pantries.

North West Hospital Amarillo TX

Patient Nutrition Services / Hostess December 2013 - March 2015

Responsible for getting patients orders.

Responsible for counting patient’s calories.

Experienced with using Windows.

Experienced Spanish interpreter

Cleans and sanitizes food service equipment before and after meal services.

Delivers patient meals and supplemental nourishments to patient and floor pantries.

Contact this candidate