Data Entry Social Media
Resume:
Kimberly D. Green
Milwaukee, WI 53205-1426
********.*****@*********.***
SUMMARY OF QUALIFICATIONS: Over eight years of customer service, eligibility determination and in-depth knowledge of Income Maintenance Programs processing and policies. Proficient with multiple database software programs, internet social media and MS Office software products. Experienced worker with strong organizational, communication, and proven leadership qualities. Skilled in working with diverse groups at all organizational levels to achieve common objectives
PROFESSIONAL EXPERIENCE
State of Wisconsin Department of Health Services Milwaukee, WI Income Maintenance Specialist II 01/2012-Present
Responsible for eligibility determination, re-determination, and financial planning services for applicants participating in public assistance programs for FoodShare, Medical and Wisconsin Shares
Conduct interviews and verify relevant information
Answer questions regarding public assistance programs.
Data entry into various computer systems.
Initiate collateral contacts for information and verification
Maintain case records
Milwaukee County Milwaukee, WI
Economic Support Specialist 12/2004 to 12/2011
Data Entry
Determine eligibility for Childcare, FoodShare, and Medical cases
Trouble shooting and query cases
Answer internal and external telephone calls
Scheduling of appointments
Urban Waldorf Year Round School Milwaukee, WI
Para-Professional Educational Assistant 7/2004 to 12/2004
Assist teachers with daily school activities
Granville Elementary School Milwaukee, WI
Para-Professional Educational Assistant 12/1999 to 7/2004
Assisted teachers with daily school activities
Answered phone calls reporting student absences
Made phone calls to homes regarding absences
Recorded student absences; maintained reports for absence reporting Firstar Bank Milwaukee, WI
Corporate Deposit Services Exception Department 10/1991-12/1999 Operations Team Leader II
Provided leadership and direction to staff
Maintained data on production
Prepared various reports
Assisted in Supervisory functions, as needed
Provided training for Support staff
Prioritized and assigned daily workload to staff Milwaukee Journal Sentinel Milwaukee, WI
Circulation Specialist 8/1989 to 10/1991
Typed correspondence and documents for department.
Handled internal and external phone calls
Responded to billing inquires
Performed data entry
EDUCATION
Cardinal Stritch Milwaukee, WI
Bachelors of Science – Business Management August 2009 MATC
Milwaukee, WI
Liberal Arts Degree May 1991
REFERENCES
Available upon request
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