Personal Lines Commercial

Professional Summary

Commercial and personal lines property damage manager across the United States with extensive experience in compliance, audit, and training. Manage and grow a team of skilled individuals for investigating commercial and personal auto policy coverage, compliance, proper risk and exposure.

Experience

FRANKENMUTH INSURANCE, Frankenmuth, MI - February 2023 – December 2024

Commercial and Personal Auto Claims Manager

Manage team handling both personal lines and commercial lines auto losses

Analyze metrics, conduct monthly file audits and develop action plans as needed

Train newer adjusters in both personal lines and commercial lines claims handling

NATIONAL GENERAL INSURANCE, Cleveland, OH - August 2014 – February 2023

Commercial Coverage Investigation Property Damage Claims Manager

Managed the commercial investigative unit for all commercial auto property damage claims across the United States

Lead weekly meetings to discuss and review claims for possible policy rescission due to material misrepresentation

Analyzed metrics, conducted monthly file audits and coordinated action plans when needed

Trained newer adjusters and managers on the commercial auto policy, specifics to include cargo claims, trailer interchange claims, MCS-90 filings and developed training videos

Worked closely with claims counsel and underwriting for accurate policy interpretation of new policies going forward

NATIONAL GENERAL INSURANCE, Cleveland, OH - May 2013 – Aug 2014

Senior Claims Adjuster

Adjusted commercial lines, personal lines and RV claims.

Analyzed information obtained to obtain validity of claims, legal liability and settlement values

Reviewed loss reports, confirmed coverage, explained procedures and answered inquiries for adjusting claims

NATIONAL INTERSTATE INSURANCE - Richfield, OH - March 2007-May 2013

Captive Commercial Claims Adjuster

Adjusted cargo, general liability and large commercial vehicle first and third party losses

Reviewed loss reports, confirmed coverage, explained procedure and answered inquiries

Analyzed gathered information to obtain validity of claims, legal liability and settlement values

Assisted manager when out of the office for team tasks

DENNIS INSURANCE AGENCY, Broadview Heights, Ohio - May 2003-March 2007

Customer Service Representative/Agent

Quoted and underwrote Commercial, Home, Auto, Boat and Motorcycle insurance with various companies

Coordinated client claims, policy endorsements, insured’s certificates and permit bonds within agency management system

Filed and maintained all insurance records including policies and customer correspondence

Maintained customer relationships while assessing the clients’ needs to recommend the appropriate products and modifications

Education OHIO STATE UNIVERSITY, Columbus, Ohio - Bachelor of Arts in Economics

Licensure AIC, Property & Casualty Adjuster licenses (CT, DE, FL, KY, LA, NC, SC and TX)

Proficient in MicroSoft Office products, Zoom, & WebEx

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