Customer Representative
Resume:
NS
Naomi Singleton
Bellflower, CA *****
**.**********@*****.***
PROFESSIONAL SUMMARY
Compassionate and dedicated individual with a background in management, seeking a position to utilize my strong interpersonal communication and problem-solving skills to provide exceptional care and support to clients in need.
SKILLS
●Self starter skilled researcher
●Conflict resolution techniques proven leader
●Team player analyst
●Focused on customer satisfaction remote work
●Training and development
EXPERIENCE
Restaurant Supervisor; Certified Trainer, Starbird Chicken, Hermosa Beach, CA. 2022-Current
●Keep team on task
●Assist with guest issues
●Ensure compliance with food and safety regulations
●Train new team members
●Work all aspects of restaurant
Senior Solution Specialist, UnitedHealth Group, Costa Mesa, CA, 2012-2021
●Support, advised call center pharmacist, customer service advocates
●Conflict resolution
●Research/resolve escalations: customer complaints or questions
●Data entry
●Heavy inbound/outbound calls
●Systems: Oracle, Genesys, Outlook and Iris
●Managed: orders, refunds and returns
●Accounting and Claims resolution
●Prior Authorization assistance
●Advocate coaching team new hire trainer
Student Brand Ambassador, El Camino College, Compton, CA, 2010
●Student Recruiter
●Support students/parents enrollment
●Appointment scheduler
●Inbound/outbound calls
●Data entry, Outlook, Microsoft, Powerpoint
Catering Associate, Morrison Group; Los Alamitos Medical Center, Los Alamitos, CA, 2006-2008
●Prepared and served patient meals
●Coordinated patient's diet according to medical condition
●Heavy inbound/outbound calls
●Data entry
Supervisor, Starbucks Coffee Company, Cerritos, CA, 2001-2004
●Support management team
●Planned/delegated partners’ daily tasks
●Ensured excellent customer experience during periods of high volume
●New hire support/trainer
●Barista
●Cash management
EDUCATION
High School Diploma, College Prep
Cypress Continuing Education - Cypress, CA
El Camino College- Compton, CA
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