Administrative Assistant Virtual
Resume:
AMANDA P. FEBANA
Objective
Dedicated and highly organized professional with 8+ years of experience in administrative support, executive assistance, and office management. Proven expertise in managing calendars, coordinating meetings, handling correspondence, and improving operational efficiency. Adept at event planning and streamlining workflows to enhance productivity. Committed to delivering proactive, professional support to executives, teams, and visitors. Seeking to leverage these skills in a dynamic Assistant role.
Professional Experience
Virtual Assistant
[Private clients [ Johannesburg] – [2020/Present]
Managed executive schedules, appointments, and travel arrangements.
Coordinated meetings, Events
Responded to emails and phone calls on behalf of the client, ensuring timely follow-ups.
Maintained databases and organized client information for seamless accessibility.
Assisted with project management tasks, ensuring deadlines were met. Administrative Assistant
[GIZ], [Hatfield] [PTA] – [ Aug 2022/ Present]
Supported daily office operations, including managing correspondence and filing.
Scheduled and coordinated boardroom bookings, events, meetings, and travel plan.
Supporting the logistics in preparing external workshops and meetings.
Handled invoicing, expense reports, and financial tracking.
Provided exceptional customer service, addressing client inquiries promptly.
Collaborated with the team to streamline processes and improve workflow efficiency.
Managing inventory.
Overseeing fleet management
Contact Info:
311 Smit Street,
Johannesburg, 2001,
South Africa
amanda.febana@
gmail.com
Driver’s license
code: 8
Skills
• Calendar & email
management
• Data entry &
organization
• Customer support &
Communication
• Scheduling & travel
arrangements
• Project coordination
• Proficiency in
Microsoft office 365
• SAP Concur
• Strong time
management &
multitasking skills
• Verbal & written
communication
2 P a g e
Secretary to Directors
[KAEFER Thermal], [Germiston] [JHB] – [Jul 2012/ Aug 2020]
Screen, handle, and redirect all incoming telephone calls.
Maintain a proactive diary for Directors as needed.
Coordinate all domestic and international travel arrangements, hotel reservations, and transportation requirements.
Reconcile all travel data, including flights, car hire, accommodation bookings, and forex.
Reconcile usage of the Company Credit card up to R250K.
Handle and process expense claims and business mileage reports for Site Managers and senior Managers as needed.
Obtain appropriate signatures for purchase orders using the SAP SRM system and manage wage queries.
Coordinate report data from various personnel and collate reports.
Coordinate Company Team Building, Strategic Planning, and social events for groups of employees of 40 or more.
Maintain Company Assets and a register of 114 cell phone lines.
File and follow up on insurance claims on behalf of the Company.
Use phone and email to contact customers regarding delivery confirmations and provide answers to their queries.
Resolve customer inquiries, ensure customer satisfaction, and share customer communication with appropriate department personnel.
Use the company's SAP SRM and computer system to enter and track invoice data, delivery dates, and updated details of customer contracts, including customer satisfaction comments.
Create and maintain physical and electronic systems to keep records up-to- date and compliant.
Purge unnecessary and/or outdated records.
Ensure the stock for meetings is available and replenish when low.
Create Excel spreadsheets to produce correct calculations and develop reports and lists that relate to maintained and new spreadsheets. Reason for leaving: Position made redundant.
Advanced
• Flexibility
• Anticipate needs.
• Managing Office
admin
• Teamwork
• Strategic planning
3 P a g e
Administrative Assistant
[WWF - SA, [Braamfontein] [JHB – [ Feb 2007/ Jun 2012]
Screen, handle, and redirect all incoming telephone calls.
Take messages and distribute them to the relevant recipients.
Receive guests and serve refreshments.
Maintain a professional appearance of the Reception Area.
Maintain and organize effective electronic and manual filing systems.
Keep the filing system up to date.
Update the database in the CRM system regularly.
Prepare expenses claims for staff as needed.
Coordinate the reservation of meeting rooms.
Dispatch and receive internal delivery of courier items.
Attend to maintenance needs for the office and ensure adherence to security protocols.
Order stationery and refreshments for the office.
Assist with the arrangement of functions, including sending invitations and capturing responses, venue bookings, and catering.
Manage Petty Cash (Five Thousand Rand) and reconcile
Prepare local and international travel bookings and submit travel approvals.
Coordinate all domestic and international travel arrangements, hotel reservations, and transportation requirements. Reconcile all travel data, including flights, car hire, accommodation bookings, and forex Reason for leaving headhunted
Switchboard Operator
[Commutanet, [Sunning Hill] [JHB ] – [ Aug 2002/ Jan 2007]
Answer incoming phone calls and route them to the appropriate person or department.
Welcome visitors and serve refreshments.
Maintain a professional appearance of the Reception Area.
Perform various clerical tasks such as filing, copying, and receiving incoming packages from the post office or private services.
Coordinate the reservation of meeting rooms.
Dispatch and receive internal delivery of courier items. Reason for leaving: Need more responsibility.
4 P a g e
Education
Business Administration Services
[Damelin], [JHB [Graduation 2012]
Subjects:
Business Administration: Office Practice
Business Admin: Fundamentals
Business Practice Operations
Career GAP Year -Free Course Online - During COVID
[Project Management Fundamentals – EdX Jan 2021- Nov 2021] Subjects:
Module 1 Project Charter
Module 2 Scope Planning Tool
Module 3 Time Management Tool
Module 4 Cost Management Tool
Module 5 Procurement Management Tool
Module 6 Risk Management Tool
Module 7 Communication Matrix Tool
Module 8 Human Resources Management Tool
Module 9 Project Control Tool
Data protection training at GIZ -08/2022
Commercial Knowledge: Procurement of Goods – Basics -04/2023 Information security - 11/2023
Academy Training Group - 2017
Emotional intelligence
Effective communication
References
COMPANY RELATIONSHIP CONTACT PERSON CONTACT NO.
GIZ Communication Phumeza Langa 073-***-****
KAEFER Financial Director
HR Manager
Rosta Mahlaba
Avasha Govender
WWF -SA Communication Laura Tyre
Louise Naude
Basil Read Ex-colleague Ms. Zinzi Nkosi 079-***-****
Contact this candidate