Customer Service Client Relations

Charles C. Lewis Jr.

**** ********* *** ********, ** 60443 **********@******.*** 708-***-****

PROFESSIONAL SUMMARY

Experienced and responsible Driver with a long and consistent service record. Mindful of all mass and city safety regulations and procedures. Possesses excellent interpersonal and communication skills. Proficient in safety rules and regulations, preventive maintenance, GPS and navigation, map reading, client relations, travel log maintenance, and customer satisfaction. Achieved success in delivering assigned goods to their destination despite inclement weather and traffic block conditions.

Core Qualifications

Safely and efficiently operate a delivery vehicle to transport goods to customers

Load and unload products from the vehicle using appropriate equipment, such as manual lifting

Follow delivery schedules and routes to ensure timely and accurate deliveries

Provide exceptional customer service by delivering products with a friendly and professional attitude

Communicate with customers to confirm delivery details and address any concerns or issues

Maintain accurate records of deliveries, including proof of delivery documents

Adhere to all traffic laws and safety regulations while operating the delivery vehicle

Valid driver's license with a clean driving record

Experience driving various types of vehicles, such as vans or box trucks

Strong physical stamina and ability to lift heavy objects (up to [70lbs])

Excellent communication skills to interact with customers and team members

Ability to work independently and follow instructions accurately

Professional Experience

DHL Franklin Park, IL 8/2015 – Present

Carrier

Load and unload products from the vehicle

Follow delivery schedules and routes

Provide customer service by delivering products

Communicate with customers to confirm delivery details

Maintain accurate records of deliveries

Adhere to all traffic laws and safety regulations

Chicago Transit Authority 10/1999 – 7/2013

Bus Operator

Drives bus and announces stops along routes

Announces cross streets and intersecting transit stops

Inspects passes; ascertains appropriate fares

Ensures that customers deposit only appropriate coins and bills into fare-box

Contacts Control Center regarding all problems

Operates lift to board and discharge disabled passengers

Inspects vehicle for lost articles

Prepares daily trip sheets and bus for service

Removes refuse and prepares bus for pull-out

Performs other duties as assigned

EDUCATION

East-West University 8/1982- 1986

Electrical

References Available Upon Request

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