Customer Service Quality Assurance

Dwayne Ragland

Oxford, NC *****

************@*****.***

+1-919-***-****

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Remanufacturing Technician

Intuitive (Intuitive Surgical)-Durham, NC

October 2014 to June 2024

Assembly of Surgical Robotics under strict FDA regulations and guidelines Quality Assurance SAP certified mpi certified adhere to CAD diagrams and conduct electrical assembly under grounded surfaces and kept confidential. HVAC install, maintain, and repair HVAC systems in buildings. My responsibilities were:

• Installing electrical components and wiring

• Inspecting and testing systems and components

• Identifying maintenance risks

• Diagnosing electrical and mechanical faults

• Cleaning, adjusting, and repairing systems

• Performing warranty services

• Discussing system malfunctions with customers

Machine Operator

Skyline personel-Raleigh, NC

March 2011 to February 2014

Responsibilities

Place cards in machine to be shrink warped. Inspect product Accomplishments successfully process orders

Skills Used

Machine technician

Customer Service Representative

Domino's-Oxford, NC

February 2008 to May 2011

Responsibilities

Run the shift as management, run paperwork through the computer at the end of shift. Make sure that everyone is doing what they should. Deal with any type of customer complaints. Make product (pizza etc.) Accomplishments

Received 5 out of 5 stars for store operation

Skills Used

Shift Management, Computer Technology

Education

Associate in Business Administration

Everest University - Orlando, FL

2012 to 2016

Bachelor's degree in Medical Assistant

Ultimate Medical Academy - Tampa, FL

June 2004 to August 2010

high school diploma

2000 to 2003

Skills

• Controlling experience

• Performance marketing

• DHCP

• Technical writing

• B2B

• Search engines

• Research & development

• SOAP

• Materials Handling

• Process improvement

• Google Suite

• Load & Unload

• SAP

• Merchandising

• Continuous improvement

• Power tools

• Healthcare management (5 years)

• Ductwork

• HVAC

• Upselling

• QA/QC

• Packaging

• Salesforce

• Shipping & Receiving

• Help desk

• Hotel experience

• Outbound sales

• Forklift

• RF Scanner

• Order Picker

• Clerical experience

• Customer Service (10+ years)

• Machine Operator (8 years)

• Quality systems

• FDA regulations

• Software development

• Dietary department experience (5 years)

• SharePoint

• Data warehouse

• Maximo

• Remote access software

• Google Ads

• Management (6 years)

• Telemarketing

• Qualitative research interviewing

• SQL

• Inside sales

• Inventory Management (5 years)

• Pallet Jack (10+ years)

• PowerShell

• Dietary aide experience (5 years)

• Freight Experience

• Conflict management

• Scripting

• LAN

• E-commerce

• Visual Basic

• Culinary experience

• CSS

• Technical support

• Customer relationship management

• IIS

• Restaurant management

• Databases

• Mechanical knowledge

• Certified medical assistant (5 years)

• Fundraising

• Soldering

• Python

• PCB

• Manufacturing

• VPN

• Data collection

• Cooking

• Cold calling

• HIPAA (8 years)

• Logistics

• Hand tools

• Time management

• English

• Warehouse Experience

• Schematics

• DNS

• REST

• Mac OS

• Surface mount technology

• CGMP

• Sales

• Windows

• CRM software

• Calibration

• Retail sales

• Root cause analysis

• Shift Management

• ERP Systems

• Microsoft SQL Server

• Account reconciliation

• Jira

• Analysis skills

• Facebook Advertising

• Ethernet

• Accounting

• 4G/LTE

• Software troubleshooting

• VoIP

• Manufacturing

• SSH

• Leadership

• Order Management System

• Order Picking

• OSHA

• Operating systems

• Inventory Control (6 years)

• Quality inspection

• Marketing

• Linux

• Human resources

• Customer support

• UNIX

• Driving

• Typing

• Google Docs

• Guest services

• Regulatory reporting

• iOS

• Reach truck

• Remedy

• MS Office (10+ years)

• Hospitality

• HubSpot

• Machine Operation (8 years)

• Manufacturing

• Computer skills

• Schematics

• Electrical experience

• Mechanical knowledge

• Assembly

• Welding

• Soldering

• Plastics injection molding

• Customer service

• SAP ERP

• ERP systems

• Precision measuring instruments

• Ammeter

• Basecamp

• Forklift

• Carpentry

• Mechanical knowledge

• Electrical experience

• Quality control

• Quality assurance

• CGMP

• Manufacturing

• Assembly

• Mechanical knowledge

• Canvassing

Certifications and Licenses

EPA Refrigeration Certification

ASE Certification

OSHA 30

Hazardous Waste Operations & Emergency Response Training Driver's License

OSHA 10

Electrical License

Contact this candidate