Customer Service Call Center
Resume:
Dianne Dorries
Ormond Beach, FL *****
**********@*****.***
Professional Summary
Have security dispatch experience. Have 4 more years of retail experience in retail. Cashiering. Stocking. Customer service. Retail Security. Inventory. Managing. Supervising. Have 6 years experience in hospitality industry. Inspector, supervisor, executive director of housekeeping. Have experience in all aspects of the housekeeping depts and laundry depts. Ihave hospital and medical facility experience Also have experience of front desk in hospitality industry as well as dispatching.
Qualified CSR with 20+ years in fast-paced customer service and call center environments. Personable and professional under pressure.
Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette. Retail sales experience also. Excellent communicator with 15+ years in a demanding call center/ customer service /retail and collections environment as a Customer Service
Representative.
Organized and efficient, highly skilled in office administration, data organization, proofreading, database management and word processing.
Detail-oriented administrative professional with superb people-skills and public relations experience. Business-savvy with excellent decision-making skills.High-energy Skiptracer successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth. I have been in the skiptrace industry off and mainly on for 15 years. I was a Skiptrace manager for 3-4 years. I have actually worked in almost every field of the skiptrace industry. I have experience in agent coordinating, invoicing, assigning agents, emailing clients nationwide as well as agents, managing a skip floor, reporting repossessions, and have also worked transports and impounds for National clients. I also have trained new skiptracers on FDCPA and all techniques on skiptracing. I have experience with high call volume, large occupied bays, and upper management. Also dedicated and focused employee who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority. Adept at managing multiple projects with ease using expert time management methods. I have experience in the following fields: Customer Service, skip tracing, repossessions, dispatching agents nationwide, front office, back office, managing and training skip tracers, and running an extremely fast paced office. Efficient with multi-line phones and computer. Organizing and scheduling. All assigning and closing files for clients as well as agents. Authorized to work in the US for any employer
Full-time, Part-time, Temporary
Employment Eligibility
Authorized to work in the US for any employer
How many years of Skip Tracing experience do you have? 15 How many years of Housekeeping experience do you have? 5 Are you willing to undergo a background check, in accordance with local law/regulations? Yes Authorized to work in the US for any employer
Work Experience
Shift Manager
Love's Travel Stops & Country Stores-Ormond Beach-FL June 2023 to Present
Cashier. Stock. Shift lead. Inventory. CAT SCALES. EOD reports. Security Officer
Halifax Health-Daytona Beach, FL
June 2021 to Present
Dispatch. Security rounds of Halifax campuses. Transport patients to dif debts including Psych Customer Service Representative
Wawa-Daytona Beach-FL
April 2022 to December 2022
Cashiering stocking customer service
Environmental Specialist
EVS Tech Halifax Health-Daytona Beach, FL
June 2020 to August 2022
Customer Service Representative
Harbor Freight Tools-Daytona Beach, FL
January 2020 to March 2022
Cashiering customer service stocking
Cashier/CSR
Sam's Club-Daytona Beach, FL
January 2020 to July 2020
Cashier. Manager. Supervisor. Inventory. Customer service. Retail Security. Stocker. Housekeeper
Emory L Bennett VA Nursing Home-Daytona Beach, FL
May 2019 to January 2020
Customer Service Associate
Customer Service Representative
Kmart-Stockton-CA
February 2019 to February 2019
Cashiering stocking closing down store inventory
Exec Director of Housekeeping
Holiday Inn-Daytona Beach, FL
April 2017 to April 2018
Remote Skiptracer
SkipTracer/Collector
MV Connect-Mesquite, TX
September 2015 to February 2016
Skiptracer/ Customer Service
Roquemore Holdings LLC
January 2011 to July 2015
Answered an average of 100 calls per day by addressing customer inquiri more SkipTracer/Managing/Front Office
Home Health Aide
American Collateral Recovery Group-Garland, TX
October 2007 to January 2011
Garland, TX
October 2007 to January 2011
Developed a working relationship with courts, clients, debtors and attorneys. Collected, analyzed an more
Home Health Aide
Self Employed Self Employed-Mesquite, TX
April 2003 to October 2007
Maintained accurate records of patient care, condition, progress and concerns. Monitored vital signs more
Investigator
Roquemore Holdings LLC-Garland, TX
December 2000 to June 2003
Skiptracer
Education
High school or equivalent in Criminal Justice
Dallas Baptist University - Dallas, TX
Skills
• English
• Cash register
• Word Processing
• Human Resources
• Public relations
• Human resources
• Organizational skills
• Retail management
• Distribution center
• CRM software
• Trusted key holder Data management familiarity Creative problem solver Hiring and recruitment knowledge Exceptional communication skills Team leadership Strong client relations Persuasive communication style Multi-line phone talent Decision-making ability Mediation capability Leadership experience Clear communication skills Excellent media contacts Superior verbal and written communication skills Calm under pressure (10+ years)
• Customer Service
• Microsoft Outlook
• Front Desk
• retail sales
• Housekeeping
• Proofreading
• Proofreading
• Leadership
• Administrative experience
• Computer skills
• Telemarketing
• Management
• Conflict management
• Office Administration
• Conflict Management
• Communication skills
• Loss prevention
• Inventory control
• Multi-line phone systems
• Front desk
• Sales
• Warehouse experience
• Microsoft Outlook
• Senior care
• Typing
• Clerical experience
• Microsoft Office
• Microsoft Excel
• Packaging
• Microsoft Excel
• Filing
• Cleaning
• Security
• Time management
• Time Management
• Data entry
• Laundry
• Caregiving (3 years)
• Caregiving
• Data management
• Outdoor work
• Basic math
• Hotel experience
• Security
• Management
• Hospitality
• Cash handling
• Communications
• Loss prevention
• Hospitality
• Retail sales
• Phone etiquette
• Microsoft Word
• Telemarketing
• Hotel experience
• Microsoft Office
• English
• Presentation skills
• Customer service
• Clerical Experience
• Computer Skills
• Phone Etiquette
• Public Relations
• Data Entry
• Multi-line Phone Systems
Certifications and Licenses
Driver's License
Contact this candidate