Operations Manager Accounts Payable

Yousha Wheeler

Hawthorne, CA *****

Phone: 424-***-****

Email: *******@*****.***

PROFESSIONAL SUMMARY

Accomplished Operations Manager with extensive experience in leading time-sensitive and high-budget projects. Proven track record in strengthening compliance and driving process improvements across all aspects of planning, purchasing, and operational development. Quality-driven professional adept at managing multiple projects simultaneously, defining risks, and utilizing metrics to successfully complete assignments within budget and on time.

KEY SKILLS

- Scheduling - P&L/Payroll Management - Compensation & Time Management

- Financial Reporting/Bookkeeping - Accounts Payable/Account Receivable

- Team Building & People Management - Onboarding & Training

- Business Development & Client Relations - Presentations & Risk Management

- Vendor Management & Travel Management - Problem Solving & Negotiations

- Quality Assurance & Quality Control - Compliance & Sales/Marketing Management

- Administration & Analytical Skills - Strategic Planning & Human Resources

- Procurement/Supply Chain

PROFESSIONAL EXPERIENCE

Operations Manager EWT Solutions, Dec 2022 – Present (Remote)

- Monitored operations and staff, recommending changes in methods, procedures, and personnel to optimize resource utilization.

- Defined and implemented process improvements using data and metrics.

- Monitored departmental productivity, reporting on trends and recommending changes for continuous improvement.

- Managed data collection for updating metrics to achieve productivity targets and enhance customer service.

- Trained employees, addressed complaints, and resolved problems while facilitating workshops.

- Collaborated with internal and external stakeholders to drive end-to-end delivery and communicate results with senior management.

- Draft, review, and negotiate contracts for goods and services in line with procurement policies

- Ensure contracts are in compliance with legal requirements, organizational standards, and best practices.

- Serve as a point of contact for vendors and suppliers regarding contract terms and conditions.

Operations Manager/Project Manager, U.S. Department of Commerce, Aug 2019 - Nov 2022

- Managed over 40 supervisors, implementing quality and productivity improvement strategies across departments.

- Planned, organized, directed, and controlled project assignments, utilizing KPIs to set targets and identify changes in project scope.

- Analyzed data to identify business risks and opportunities, conducting weekly meetings

- Recruited, hired, trained, and developed staff while performing various administrative duties.

Operations Manager/Product Manager Mobilution, Mar 2013 - Mar 2019

- Increased profitability by mentoring and coaching high-performing teams.

- Oversaw scheduling, P&L, and payroll management.

- Created and managed marketing campaigns for product launches, coordinating cost-effective supply purchases.

- Implemented incentive programs that transformed facility performance from the bottom to the top revenue earners.

- Cultivated strong B2B, vendor, and client relationships to enhance earnings.

Account Manager, Freight Co., Mar 2009 - Jan 2012

- Managed freight import/export logistics, ensuring timely service delivery through coordination with shippers and transportation companies,Drayage

- Ensured compliance with local, state and Federal regulations certifications, and documentation contractual agreements.

- Onboard new customers through services, pricing, expectations and Communicate potential gaps to operational resources with the end goal of improving, meeting and exceeding expectations.

- Informed customer of internal and market changes to include adjustments to terms and conditions, speed of service and price.

- Managed function of inbound freight, distribution, warehousing, inventory, order fulfillment, and outbound freight to customers.

- Main point of contact between our fulfillment centers

- Maintain accurate records and documentations liaison between U.S Customs and clients

- Maintain communication with internal teams as well as overseas offices Salesforce, ERP system, Cargo Wise One

- Directly selling ocean and/or air services Lead and work with warehouse optimization projects-based warehouse operation process.

- Coordinate with different third-party service providers and monitor the performance of suppliers

Account Manager, Viking, Apr 2002 - Oct 2006

- Improved business efficiency by 25% through product knowledge implementation.

- Led a customer solution and retention team, achieving high customer satisfaction and performance recognition.

- Developed strategic account management practices and mentored staff on sales strategies and product knowledge.

EDUCATION & TRAINING

- Project Management- Scrum- Six Sigma- Supply Chain Management- Capacity Planning - Building & Ground

TECHNICAL SKILLS

- Software: DAPPS, OCS, MOJO, KRONOS, Kite Works, ERP-SAP, Salesforce, RQ

- Tools: Excel, Word, Outlook, PowerPoint, Smart Sheet, Hive, Asana, Google Workspace

REFERENCES

Available upon request.

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