Customer Service P E
Resume:
Contact
Education
Phone
*****************.**@*****.***
9Auburn, Wa
Address
Desmond D.
P e e r S p e c i a l i s t / F a c i l i t a t o r SUMMARY OF QUALIFICATIONS:
Six years of Advocacy Experience
Six years of Peer Navigation Experience
Nine years of excellent Customer Service Experience The ability to communicate and relate effectively with a wide range of people Able to pinpoint problems and initiate creative solutions Extensive public service in non-profit organizations Experience
Examined news items of local, national, and international significance to determine topics to address, or obtain assignments from editorial staff members. Arranged interviews with people who can provide information about a story. Researched a story's background information to provide complete and accurate information.
Reviewed written, audio, or video copy, and correct errors in content, grammar, or punctuation, following prescribed editorial style and formatting guidelines. Photographed or videotaped news events.
Discussed issues with editors to establish priorities or positions. Participate in the determination of organizational policies regarding such issues as participant eligibility, program requirements, and program benefits Provide direct service and support to individuals or clients, such as handling a referral for child advocacy issues, conducting a needs evaluation, or resolving complaints Speak to community groups to explain and interpret agency purposes, programs, and policies
Measure the effectiveness of marketing, advertising, and communications programs and strategies
Provide a safe space for people to be vulnerable
Recruit, interview, and hire or sign up volunteers and staff Research and analyze members or community needs to determine program directions and goals
Speak to community groups to explain and interpret agency purposes, programs, and policies
Plan and administer budgets for programs, equipment, and support services Youth Journalist/Photographer
Youth Advocate/Social Media Coordinator
YouthAdvocate/EventHost/CommunityServicesCoordinator 2018-2020
2018-2020
2020-Present
Alaska Teen Media l Anchorage, Alaska
Youth Task Force l Anchorage, Alaska
Go With the Flow l Anchorage, Alaska
Jessica Summerton-Moore
Phone:
Outreach, Go With the Flow
Jeremy Winzer
Phone:
Youth Navigator, Progress Pushers
Certificate
Alaska Military Youth Academy
Ninestar High School
GED
High School Diploma
2017
2018
Facilitation
Systems Evaluation
Marketing
Coordination
Service Orientation
Project Management
Expertise
References
Adult, Child, and Baby First Aid/CPR/AED 09/03/2022 NGO Startup Analysis with Nonprofit Business Model Canvas 01/04/2023 Developing Interpersonal Skills 11/06/2023
Introduction to Marketing 11/15/2023
Introduction to Social Media Marketing 10/20/2023
Foundation of Project Management 10/28/2023
Leading Teams: Devoloping a leader 08/28/2023
Project Management: How to Create a Gantt Chart in Wrike 10/24/2023 Credible Messenger Training 11/23/2023
Recovery Coach 03/19/2023
Opioid Overdose Prevention & Response training the Trainer 03/23/2023 Facilitators 04/17/2023
Alive & Free Training Institute 01/26/2024
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