Service Representative Customer

FC

FRANCENE EDNALOUISSA CRUZ

*************@*****.*** +1-780-***-**** Hinton, AB T7V 1N1

Proven Customer Service Representative at Teleperformance (Blue Cross/Blue Shield USA), adept in Excel and possessing exceptional verbal communication skills. Achieved significant improvements in patient registration workflow and customer satisfaction through efficient problem-solving and meticulous data management. Excelled in handling high-volume international calls, consistently delivering personalized solutions and rapid resolutions. Experienced with Microsoft Word

Excel Proficiency

PowerPoint Proficiency

Proficient Typist

Attentive Listening

Effective Verbal Communication

Effective Written Communication

Deadline-Oriented Planning

Teleperformance(Blue Cross/Blue Shield

USA) Paranaque City, Metro Manila

Customer Service Representative

11/2023 - 08/2024

Enhanced registration workflow through accurate identification of patients and thorough data collection.

Identified available physicians and nearby accredited hospitals. Managed timely response to phone inquiries with proper escalation when needed.

Handled telephonic complaints to ensure customer satisfaction. Strictly followed set communication standards and policies. Maintained precise records of customer interactions and account details. Performed account processing alongside customer adjustments. Acquired in-depth understanding of diverse medical items and related supplies.

Facilitated client greetings, handled fee transactions. Resolved customer issues promptly.

Managed substantial daily international inbound and outbound call traffic across states, including Texas, Illinois, New Mexico, Montana, and Oklahoma.

Formulated individualized solutions in alignment with consumer demands.

Perpetually achieved rapid outcomes by utilizing expertise and efficiency. Olivarez College Parañaque City

Highschool Diploma in ABM - Accountancy, Business & Management 01/2023

Recognized for High Honor Roll Achievement

Excellence in Research Recognition

Personal Summary

Skills

Experience

Educational Background

K.C.M Academy Inc. Parañaque City

Secondary

01/2021

Achieved 3rd Honor Roll Status

Volleyball School Varsity

San Agustin Elementary School Parañaque City

Primary

01/2017

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