It Support Soc Analyst

LOUSIANA BUBA

Irving, TX *****

214-***-**** *************@*****.***

WWW: Bold Profile

CERTIFICATIONS

Cyber and Network Defense Certification

CompTIA Security+

CompTIA Linux+

CompTIA A+

Certified Ethical Hacker (CEH) (In Progress)

PROFESSIONAL SUMMARY

An analytical and results-driven SOC Analyst with over 4+ years of IT Support experience complemented by a Cyber and Network Defense certification and other CompTIA certifications. Possesses hands-on expertise in security monitoring, vulnerability assessment, and incident response. Adept at detecting, analyzing, and mitigating cybersecurity threats using advanced SIEM tools and other defensive strategies. Strong understanding of firewalls, proxies, IDS/IPS systems, and malware analysis. Fluent in English and French, with exceptional communication skills, a keen attention to detail, and a commitment to securing organizational assets and ensuring compliance with industry standards.

SKILLS

Security Monitoring

Threat Identification & Response

Incident Management

Vulnerability Assessment

Network Security Management

Penetration Testing Proficiency

Disaster Recovery & Business Continuity

Log Analysis & Correlation

Identity & Access Management

Documentation & Reporting

SIEM Platforms: Splunk, QRadar, Azure Sentinel, LogRhythm

Operating Systems: Linux, Windows, iOS, Android

Networking Tools: Wireshark, TCPDump, SolarWinds

Security Tools: Nessus, Metasploit, Burp Suite, OpenVAS

Firewalls & IDS/IPS: Palo Alto, Check Point, Snort, Cisco ASA

Cloud Security: AWS Security Services, Azure Defender

Other Tools: Active Directory, VPNs, VOIP, Cisco Routers & Switches

Vulnerability assessment

SIEM management

TCP and IP protocols

Intrusion detection

Wireshark usage

Nmap scanning

Packet analysis

Encryption techniques

Wireshark software

Ethical hacking

Cryptography

WORK HISTORY

SOC ANALYST 01/2024 to Current

SBC Tech

This project involved designing and implementing a SOC (Security Operations Center) monitoring solution using Splunk for a simulated enterprise environment

The objective was to monitor, detect, and respond to security incidents in real time while ensuring the system met compliance requirements

The project included configuring log sources, creating dashboards, writing correlation rules, and conducting incident investigations

Configured Splunk as the primary SIEM tool, integrating multiple log sources, including firewalls, endpoints, and application servers

Developed custom dashboards and alerts to identify suspicious activities such as unauthorized access, brute force attacks, and privilege escalation attempts

Performed incident triage by analyzing logs, isolating impacted systems, and mitigating identified threats

Documented all incidents, detailing steps taken during detection, investigation, and remediation to improve future response strategies

Conducted regular threat-hunting exercises, leveraging Splunk queries to identify previously undetected security events

SOC ANALYST 03/2022 to 06/2024

Zuoix - Limbe

Monitored server logs and network traffic using SIEM tools (Splunk, QRadar) to detect suspicious activities and escalate security incidents for timely resolution

Configured and managed security tools, including firewalls, intrusion detection/prevention systems (IDS/IPS), and endpoint protection, to bolster organizational defenses

Conducted vulnerability assessments and collaborated with the remediation team to apply critical patches and eliminate risks

Responded to security incidents by analyzing logs, isolating affected systems, and mitigating threats to minimize business impact

Prepared incident reports, detailing findings, root causes, and mitigation measures, for continuous improvement and compliance audits

Participated in threat-hunting exercises, leveraging threat intelligence feeds and behavioral analytics to proactively identify advanced persistent threats (APTs)

Ensured alignment with security frameworks and compliance requirements, such as NIST, ISO27001, and GDPR

Key Achievements:

Reduced the mean time to detect (MTTD) and respond (MTTR) to incidents by40% through improved monitoring and escalation procedures

Successfully identified and mitigated multiple phishing campaigns, resulting in enhanced email security and employee awareness

Designed custom SIEM dashboards to visualize threat patterns, enabling faster and more effective decision-making during security events

IT HELP DESK 01/2019 to 02/2021

Team Logic IT - Irving, TX

Provided technical support for hardware, software, networks, peripherals, and web applications

Minimized downtime and optimized system performance through timely execution of system-wide software installations and upgrades

Adhered to predefined quality standards/procedures to evaluate, solve, and escalate product quality/performance-related issues

Facilitated training sessions for users and junior support staff on properly using hardware and software applications

Set up equipment and customized system, software, and hardware settings to meet specific user needs

Tracked reported IT issues to discover trends and plan remedial action

Organized cables to prevent tangling and minimize confusion for other technicians

Replaced broken/outdated hardware with new parts and identified and addressed potential computer issues for uninterrupted operations

Patched software programs to close security loopholes and update systems with the latest functionality

Key Achievements: Implemented self-help resources, including operating tips, FAQs, and technical solutions to common problems, resulting in a reduction of support calls and enhanced user experience

IT TECHNICAL SUPPORT SPECIALIST 03/2016 to 01/2019

MTN SERVICE CENTER BUEA - Buea, Southwest

Installed, configured, supported, and upgraded network-related hardware and software and performed minor repairs on hardware, software, and peripheral equipment by user manuals

Escalated advanced customer and IT-related issues to management for swift resolution

Applied programming expertise to troubleshoot technical problems and guide staff on new equipment and systems, including live demonstrations and responsive Q&A sessions

Enhanced the accuracy of internal tech support efficiency metrics by identifying software/hardware functionality and performance issues and presenting improvements to upper management

Key Achievements: Consistently completed a high volume of technical support tickets each week and improved first-call resolution rate to enhance user satisfaction

EDUCATION

ACI Learning Academy - Dallas, TX

IT Support Specialist

University of Phoenix - Phoenix, AZ Undergraduate

Cyber and Network Defense, 01/2024

University of Buea - Molyko, SouthWest Bachelor of Science

Computer Science, 12/2017

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