Sales Manager Customer Service
Resume:
Elvin Anthony Suarez
Coconut Creek, FL *****
******************@*****.***
I am a highly motivated individual who possesses excellent customer service and management skills. I have an outstanding ability to listen, communicate, and have proven to work effectively as well as deliver results with minimal supervision. I am proficient with operational execution, have proven leadership skills, and I excel with training and development. Some other traits I possess are effective oral, written communication, analytic, planning, and problem-solving skills.
Work Experience
Operations Executions Sales Manager
USA Wireless AT&T – Lanata Florida
August 2023 to September 2023
•Coach mentality; your success is the sum of your team’s successes.
•Develop your team to maximize every sale.
•Inventory management.
•Cash management.
•Being involved in every interaction.
•Creating events in or out of store.
•Innovating sales processes.
•Insure stores cleanliness and operations.
•Build relationships with customers and the community.
•Sense of ownership and pride.
District Sales Manager
Vision Solar – Deerfield Beach
July 2023 to August 2023
•Conduct 10 to 15 pre-scheduled and confirmed in-home appointments per week - No cold calling required
•Earn increased commissions for self-generated business and referrals
•Drive to pre-set appointments within designated territory
•Help guide homeowners in the process of switching to solar by delivering outstanding solar presentations
•Complete a thorough two-week training program with our dedicated sales training teams for new hires.
•Attend weekly sales meetings.
•Additional responsibilities as assigned by leadership. District Sales Manager
The Revenue Optimization Companies (T-ROC) - Coconut Creek, FL March 2023 to July 2023
• Demonstrated strong sales acumen with proven success leading the team to exceed clearly articulated goals, objectives, and timelines.
• Provided excellent team leadership and interpersonal skills; ability to coach, mentor, and train others. .
• Experienced managing and influencing client relationships at the executive level; with ability to present and interact with all levels of management.
District Manager
Valet Living - West Palm Beach, FL
August 2022 to November 2022
• Provide on-call support to Service Valets and communities within split shift schedule. • Responsible for recruiting, hiring and onboarding Service Valets.
• Responsible for ensuring daily/nightly completion of resident doorstep trash/recycle pick-up for assigned properties.
• Inspect properties regularly for resident and Service Valet compliance
• Responsible for creating and managing schedule for part-time workforce.
• Manage a labor budget of up to $150k depending on number of assigned properties Performed other duties as assigned Customer Retention.
• Made informed decisions with consideration of customer/associate impact, ensuring maximum quality of service.
• Created and maintain cooperative working relationships and frequent communication with property staff through daily site visits and immediate response to questions and concerns. • Promoted and educate property staff on any/all new service offerings from Valet Living Organizational Activities.
• Complied with, promoted and trained on all safety policies and procedures
• Reported all safety incidents in a thorough and timely manner.
• Ensured daily delivery of company reports to designated property staff members. • Collaborated with internal business partners; finance, human resources, marketing, operations, and IT.
• Keep timely/accurate customer, associate and operational records.
• Discusses associate’s development needs and subsequently facilitates appropriate support, coaching and/or training opportunities Service/Support.
• Facilitate and lead new community launches, including container distributions. District Manager Sales and Operations
XFINITY Store by Comcast - Fort Lauderdale, FL
July 2019 to January 2021
• Responsible for supervision and profitability of all stores in assigned area
• Analyze sales trends for the locations, unlock the full potential of each store location by maximizing resources, available sales promotions, and team effectiveness.
• Conduct and maintain regular sales channel analysis, reporting, and benchmarking for the purpose of continually improving sales productivity, cost per acquisition, and quality of sale. • Develop and manage monthly forecasts for sales performance expectations, commissions, expenses, and other special projects.
• Coordinate with inbound sales and retention departments to leverage best practices for product positioning, sales presentations, promotional offer use, retention tools, and overall customer sales and service expectations.
• Oversee sales quotas and operational effectiveness for all Managers and Sales Reps in assigned store locations.
• Conducting regular meetings with all sales staff to assist them in achieving their goals. Operations
• Responsible for ensuring all team members are compliant with policies and procedural issues. • Maintain standards of appearance as established by the company.
• Other duties assigned as needed
Customer Experience (NPS)
• Manage NPS (Customer Satisfaction) score for customer interactions within District.
• Works with a team to ensure excellence in customer service with every customer contact. • Coordinate with Leadership & Development personnel to initiate and sustain effective sales channel training and development programs.
Retail Store Manager
Xfinity Blufox Mobile - Katy, TX
April 2018 to July 2019
• Responsible for maximizing the monthly sales potential of your assigned retail location and managing a team of Representatives to achieve sales and compliance results.
• Conduct and maintain regular sales channel analysis, reporting, and benchmarking for the purpose of continually improving sales productivity, cost per acquisition, and quality of sale. • Develop and manage monthly forecasts for sales performance expectations, commissions, expenses, and other special projects.
• Coordinate with inbound sales and retention departments to leverage best practices for product positioning, sales presentations, promotional offer use, retention tools, and overall customer sales and service expectations.
• Develop and implement regional sales incentives to meet and exceed growth objectives. Integrated Solutions Manager
AT&T IHX - Houston, TX
August 2017 to April 2018
• Developing and attaining sales objectives through dispatching in assigned geographic areas. • Building and fostering relationships with clients by delivering white glove service and uncovering opportunities to offer a sale when meeting in their homes or business.
• Develop and manage monthly forecasts for sales performance expectations, commissions, expenses, and other special projects.
• Coordinate with inbound sales and retention departments to leverage best practices for product positioning, sales presentations, promotional offer use, retention tools, and overall customer sales and service expectations.
• Develop and implement regional sales incentives to meet and exceed growth objectives • Building and fostering relationships with clients by delivering white glove service and uncovering opportunities to offer a sale when meeting in their homes or business.
• Educating customers on integrated solutions from AT&T to win them over from their current service providers.
• Operate and manage my own personal inventory and fleet vehicle management in compliance with AT&T policies and procedures.
Retail Sales Manager Team Lead
AT&T - Houston, TX
April 2015 to August 2017
• Executing store initiatives related to sales, service, and customer experience. • Meeting and exceeding assigned customer experience and reputation, sales and service, revenue and productivity targets.
• Coaching personnel on "opportunities" with key sales and reputation metrics, and providing recognition on positive performance against key sales and reputation.
• Delivering the right customer experience by executing customer coordination, the welcome and wait time process, and supporting the team by assisting the sales personnel with customer transactions. • Observing and coaching employees, providing feedback around sales technique effectiveness and providing excellent customer service. Retail Manager
AT&T - New York, NY
August 2013 to April 2015
• Executing store initiatives related to sales, service, and customer experience. • Meeting and exceeding assigned customer experience and reputation, sales and service, revenue and productivity targets.
• Coaching personnel on “opportunities” with key sales and reputation metrics, and providing recognition on positive performance against key sales and reputation.
• Delivering the right customer experience by executing customer coordination, the welcome and wait time process, and supporting the team by assisting the sales personnel with customer transactions. • Observing and coaching employees, providing feedback around sales technique effectiveness and providing excellent customer service. Retail Store Manager
T-Mobile USA - Brooklyn, NY
February 2009 to January 2013
• Offer consultative sales and service on the sales floor during retail hours.
• Recruit, develop, motivate and manage a high-performing team.
• Meet and exceed individual and team sales goals.
• Keep abreast of the rapidly evolving T-Mobile technology and competitor initiatives. • Create an environment of discovery in the store that sparks new ideas for using mobile communications.
• Execute the processes and procedures that ensure that the "back" of the store works as well as the "front" from a customer perspective.
• Cultivate long-term customer relationships.
Assistant Retail Manager
T-Mobile - USA
November 2007 to November 2009
year 4 months
• Oversaw day to day functions of sales, cash handling, and management.
• Managed, coached, developed leaders and sales teams to meet and exceed daily sales goals. • Ensured the highest customer service possible and executed customer retention. • Maintained inventory control, management, and store merchandising.
• Mentored and guided the professional development of key leaders into management positions. • Consulted all means of sales, service and executed policies, procedures, and processes in operations to meet and surpass market metrics.
Guest Service Manager/Human Resources
AMC Theatres Operations - New York, NY
October 2005 to May 2007
• Performed daily opening and closing procedures.
• Oversaw and completed theatre administrative reports.
• Assisted in setting and ensuring successful delivery of theatre budgets, goals, and objectives. • Provided leadership and guidance to personnel to achieve optimum theatre operation with a primary emphasis on guest service.
• Directly supervised, coached, and mentored crew members to execute company policy and procedures.
• Reviewed financial numbers, utilizing MIS reports as a management tool to optimize financial and guest service results.
• Responsible for successfully hiring, training, developing, and appropriately disciplining theatre associates.
•Actively provided timely and accurate coaching to associates to assist with their growth and development.
•Developed crew members through guidance and training to achieve increasing levels of expertise. •Prepared the film crew schedule on a weekly basis to ensure proper staffing for daily operations. •Optimized film crew placements for appropriate operational execution and service. •Reconciled, monitored, and managed purchase cards, reports, and usage.
Education
Associates in Business Management
Pace University
2002 to 2003
High school diploma
Christ The King Regional High School - Middle Village, NY, US 1995 to 1999
Skills
• Dispatching
• Negotiation
• Fluent in Spanish
• Store management
• Supervising experience
• Customer Service
• Store Management Experience
• Human resources
• Profit & Loss
• Guest Services
• Retail management
• Merchandising
• Microsoft Word
• Microsoft Powerpoint
• Microsoft Excel
• Retail Sales
• Phone Etiquette
• Business Development
• Operations Management
• Account Management
• Quality Assurance
• Administrative Experience
• Recruiting
• Inside Sales
• Team management
• Research
• Outside Sales
• Planograms
• Cash handling
• Product positioning
• Event Planning
• Inventory control
• Management
• Sales
• Customer retention
• Presentation skills
• Leadership
• Sales management
• Mentoring
• Microsoft Windows
• Computer Networking
• Payroll
• Salesforce
• Microsoft Exchange
• Operating Systems
• Technical Support
• System Administration
• LAN
• Help Desk
• Corporate Training
Certifications and Licenses
CompTIA A+
CompTIA Network+
MCP
Contact this candidate