Customer Service Loss Prevention

O G

Queens, NY *****

516-***-**** - *************@*****.***

P S

Veteran retail management professional with demonstrated success in building and

motivating teams to achieve and surpass objectives in sales, service and performance.

Skilled at loss prevention, recordkeeping and team leadership. Always working to

enhance revenue and boost customer satisfaction.

S

Team Building and Motivation Flexible Work Schedule

Customer Service Management Retail Operations

Sales Leadership Delegation and Supervision

W H

10/2018 to 06/2020 Chanel Rss

Macy's – Flushing, NY

Delivered product demonstrations and sample applications, raising exposure of key

brands.

Arranged merchandise to present visually appealing displays and attract clientele.

Successfully drove new product lines to increase annual profits by 90%.

Maintained clean, adequately stocked and organized store by streamlining daily

operations and introducing new procedures.

02/2016 to 10/2019 Fragrance Sales Freelancer

Dolce & Gabbana – Queens, NY

Answered customer questions about products and services, helped locate

merchandise and promoted key items.

Built customer loyalty and retention by delivering excellent shopping experiences.

Opened, shelved and merchandised new products in visually appealing and

organized displays for optimal sales promotions.

Discussed fragrance with customers, outlined restrictions and educated on policies.

Stocked merchandise, clearly labeling items, and arranging according to size or

color.

Processed accurate credit, debit, check and cash sales transactions for more than 20

customer orders per day

02/2014 to 07/2016 Lead Sales Associate

Vince Camuto – Queens, NY

Reported sales data to upper management for review.

Led sales team to exceed quarterly sales goals.

Monitored sales team performance and provided constructive feedback.

Championed company products and increased quarterly revenue.

Worked closely with other departments to understand full scope of available

offerings and provide top-notch salesmanship to customers.

Sold over $6000 in fragrance bottle during 1 week.

06/2008 to 06/2012 Co-Manager

Forever 21 – Queens, NY

Helped team members maintain business professionalism by coaching each on

methods for delivering exceptional service to every customer.

Spearheaded daily staff meetings to identify improvement strategies, discuss

policy updates and facilitate open communication.

Enhanced employee management by developing schedules, tracking time and

administering payroll.

Leveraged fair evaluation processes, employee reviews and staff mentoring to

drive performance and job satisfaction at all levels.

Developed and maintain operational guidelines for staff.

Monitored employee productivity and optimized procedures to reduce costs.

Facilitated change management activities for department and staff of 100

individuals

E

07/2005 High School Diploma

The Chubb Institute-Westbury - Westbury, NY

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