Customer Service General Manager

Tina Kaley

Lakeland, FL

********@*****.*** - 863-***-****

Willing to relocate: Anywhere

Authorized to work in the US for any employer

WORK EXPERIENCE

Manager

McDonalds - Lakeland, FL - May 2002 to Present

Responsibilities

Customer Service, Sales, Cash Procedures, Cash Audits, Safe and Deposits, as well as managing approximately 16 people a day.

Accomplishments

Quality, Cleanliness, Friendliness, Safety

I became the All American Manager for McDonalds which is a competition within the patches then the areas, then districts. I won best manager out of 33 stores. Skills Used

Professional service, Courtesy, Common Sense, Respect, Knowledgeable about my position and surroundings at all times, Multitasking throughout the day, Understanding to the customers issues. GMIT- General Manager in Training

Wendy's - Lakeland, FL - February 2012 to September 2013 Responsibilities

Opened the Business, Doing the Schedule for employees and Managers, Doing the p.o.p (point of purchase) systems. Truck orders, Running the Store day to day to reach my set goals for my bottom line. Accomplishments

Reach my bottom line, bonuses quite often from working with other managers and my team to offer excellent customer service.

Skills Used

Knowledge of the industry, and every thing from above. General Manager

Sybra Inc. - New Port Richey, FL - July 1997 to November 2002 Responsibilities

Same as above just slightly more

Accomplishments

Started out as a shift manager and went up to a GM in about a year. Skills Used

Everything I had expressed in previous skills.

EDUCATION

High school/ some college in General / Business

WAAS - Auburndale, FL

1993 to 2014

SKILLS

Microsoft office, excel, word (10+ years), Troubleshooting (10+ years), Personnel Management (10+ years), Powerpoint (10+ years), Human Resources (10+ years), Risk Management (10+ years), Desktop Support (8 years)

AWARDS

All American Manager\ McDonalds

May 2011

Best manager out of 33 stores

ADDITIONAL INFORMATION

I am a go getting I achieve my goals and I show results on paper. I have had a few rough years but that is now behind me hopefully my work history speaks for itself. I pride myself in my work ethic. I will impress you.

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