Customer Service Quality Control

Mary Jane Murray

**** *** ***** ***** ****

Elkton, MD 21921

Phone: 302-***-****

************@*****.***

SKILLS:

Experienced in fast-paced environments

Works well under pressure

Quickly makes problem-solving decisions

Critical thinking skills and problem-solving

Friendly positive attitude

High attention to detail*

Time Management

Microsoft Word

Microsoft Excel

Google Docs, Slides

Power School

Zoom

Typing

Filing

Copying/ Copier

Research

Organization *

Task driven

Lesson Planning

Safety implementation

Quality control *

Dependability *

Customer Service Centered

Phone Operations

Attentive Listening

Delivery Scheduler/Transportation

Dedicated to the needs of others with understanding and patience

Builds trusting business relationships

Enthusiastic and willing to learn

Event Planning

EXPERIENCE:

CCPS Cecil County Public Schools- Substitute Teacher 2020-current

*Note: Long-term teaching position held : 8 Months November 2021-June 2022

Essential duties and responsibilities of position

*Carry out instructional programs designed by the teacher.

*Communicate with and receive direction from administration.

*Assist individual students and groups of students in performing activities developed by teachers.

*Reinforce learning in small groups or with individuals while the teacher works with other students.

*Assist the teacher in observing, recording, and charting instructional, functional, and behavior all data.

*Assist in preparation/production of instructional material during non-instructional time.

*Work with teachers to develop classroom schedules.

*Monitor and assist students in meeting goals and objectives of the individual education plan

* ( IEP) or 504 plan.

*Assist in the implementation of the behavior intervention plan.

*Support students during crisis situation‘s such as fire drills, civil defense defense drills, medical, and behavioral emergencies, etc.

*Provide accommodations for students during instruction and assessment as directed.

*Participate in school and county professional development opportunities.

*Perform all other duties as assigned.

*The ability to prepare a last minute lesson plan Using Google Docs, Google slides, using many resources.

Kiki Rose Custom Floral Design Studio - Custom Floral Designer/Owner/Manager 2002-2016

Successfully designed and delivered high-quality custom floral designs for weddings and large events

Managed assistants and delegated daily work expectations and responsibilities

Held consultations for weddings and large events paying close attention to detail based on customers needs and budget.

Handled flower ordering and product ordering, processed all flower and product prep areas

Prepared detailed floral contracts

Coordinate delivery schedules and timelines for all events, coordinated and communicated with large venues and other vendors

Handled payments and business records

All Clerical duties

Provided one-on-one personal service to clients

Built trusting relationships with clients

Scheduled and received large trucking shipments

Avon Products - Customer service representative, front desk clerk, quality control 1986-2001

Daily communication with representatives, field and department managers, shipping department and trucking companies, Hazmat labels, Bill of Lading, Import and export of goods

Assisted with returns, new product ordering, replacements, debits, credits, shipping and stat deliveries for special circumstances, stolen products and investigations

Assisted with data stat logging and Geo tax coding

Created special events for employee appreciation lunches and created materials and flyers

Greeted client and directed calls to personnel

Assisted with credit card fraud and processing, investigations, problem-solving and special projects

Assisted with order quality control, errors, replacement products when errors occurred, recorded errors, delivered friendly feedback to employees with errors

Operated skills equipment and other digital equipment

Assisted with hazardous material labels for airports and trucking companies, prepared hazardous materials export labels

EDUCATION

Floral Design Graduate /Certificate – Longwood Gardens PA - 2002

Elkton High School - Diploma

Del Tech - Math, English, Creative Writing - One Semester

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