Technical Support Representative

Brian J. Hickin

** ***** *** 607-***-**** Binghamton, NY 13905 *********@*****.***

EMPLOYMENT

****-******* - ********** **********, ******** Tactical Systems (MARTAC), Conklin NY

● Empowering military, commercial and diverse markets with innovate unmanned systems designed to solve real-world problems

● Develop reliable and leading-edge unmanned systems that address customer-specific requirements based on their national strategy

● Calibrate equipment regularly to meet industry and safety standards.

● Assemble, test, and troubleshoot electronic and mechanical components, ensuring the quality and efficiency of production processes

● Assist in the setup and calibration of testing equipment

● Documented test results and maintained accurate records for project documentation 2020 -2022 - Technical Support Representative, Charter Communications, Vestal NY

● Provide technical support to customers via phone, email, or chat in a timely and professional manner.

● Diagnose, troubleshoot, and resolve technical issues related to hardware, software, and networking products

● Guide customers through step-by-step solutions to resolve issues, including remote support if necessary. Document customer interactions, technical issues, and solutions in the company’s support system

2019 - Current - Personal Trainer, Group instructor, NewCore (LLC), NationWide/Binghamton NY

● Train/Motivate Individuals to meet their fitness goals

● Orientate and write workout plans meeting members of the gyms goals/needs ● Understand how to rehabilitate members or clients with injuries/disabilities without further injuring them

● Instruct a Class of all ages in groups to follow a high intensity workout program1 CERTIFICATIONS - Harvard CS50 Intro to Computer science, CPR/AED/First Aid, OSHA 10, DOD (CUI) 2

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