Customer Service Class C

Teresa Oates

Riverside, CA ***** *************@*****.*** 951-***-****

Security Operations / Warehouse Driver / Customer Service

Safety Protocols Dispatch Operations Logistics Equipment Operation Time Schedules Problem Resolution

PROFESSIONAL SUMMARY

Accomplished professional with a distinguished track record in warehouse operations, logistics coordination, and superior customer service delivery. Adept at navigating intricate operational frameworks while ensuring strict compliance with state driving laws, safety protocols, and organizational policies. Recognized for exceptional precision in inventory management, leveraging expertise in glass handling, mathematical accuracy, and equipment operation to maintain flawless stock control. Proficient in operating Class B vehicles, forklifts, and electric pallet jacks, streamlining workflows and enhancing productivity. Highly skilled in interpreting and executing complex instructions, with a steadfast commitment to operational excellence.

Logistics & Equipment Expertise: Proficient in operating Class B vehicles, forklifts, electric pallet jacks, and push carts, optimizing workflow efficiency while ensuring adherence to operational safety standards.

Inventory Management & Accuracy: Demonstrates precision in tracking inventory, handling glass materials, and executing mathematical computations to ensure optimal inventory control and reduced discrepancies.

Safety & Compliance Leadership: Deep understanding of driving laws and safety protocols, consistently maintaining adherence to regulations while promoting a culture of operational excellence.

AREAS OF EXPERTISE

Inventory Management Forklifts Electric Pallet Jacks Class B Vehicles Operational Safety Compliance Air Brake Checks Pre-trip Inspections Driver Vehicle Inspection Route Management Customer Service Delivery Documentation Workflow Efficiency Process Service Document Control Team Leadership Site Security and Protocols

WORK EXPERIENCE

Driver September 2012 – December 2013

Empire Transportation – Perris, CA

Ensured operational readiness and safety compliance through detailed inspections and adherence to procedures, while delivering exceptional customer service, managing logistics, and maintaining accurate records in transportation and delivery.

Performed comprehensive pre-trip inspections, including air brake checks, to ensure buses were route-ready and met all safety compliance requirements.

Provided leadership in supplying buses with route books – strictly following Driver Vehicle Inspection (DVI) procedures to ensure operational functionality and readiness for service.

Applied expertise in route paddles for destination management and maintaining familiarity with dispatch operations.

Delivered exceptional customer service, addressing client needs and resolving any delivery-related concerns and adherence to time schedules. Complied with transportation laws and maintained clean driving record.

Effectively prepared detailed reports and documentation related to deliveries, ensuring accurate record-keeping.

Delivery Coordinator – Customer Service January 2003 – January 2013

Elorah Torah Messenger Service – Riverside, CA

Packed and organized customer files for delivery, ensuring accuracy and maintaining proper sequence for efficient service.

Performed heavy lifting for messenger service deliveries, adhering to safety protocols and maintaining timeliness.

Managed file document control and facilitated process services, ensuring compliance with client requirements.

Developed and maintained streamlined operational processes and procedures, enhancing workflow efficiency and ensuring consistent performance across all operations. Provided team leadership in troubleshooting delivery issues.

TRAINING & CERTIFICATION

Class B Commercial Driver with Air Brakes, Passenger Endorsement

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