Information Technology It Support

Charles Kim

***** *** ****** ******* ** *****

510-***-**** E-mail- *********@*****.***

CERTIFICATIONS

Certified as an MCP, A+ and Network+ Professional

Microsoft Engineering Training (2 years) – ITEC Solutions, San Jose, CA

TCP/IP and Exchange Server coursework (2 years)

Experience of Automotive repairs

Tesla Forklift Certified

IPC STD Training

Composite Repair Training

PROFESSIONAL EXPERIENCE

Tesla Motors Area 51 Pilot Team

Pilot Model Y and Model 3 Major Defect Metal Repairs

BSI and BSO SPR Expert.

Troubleshoot, identify, correct and provide root cause analysis of technical issues

Metal finishing, adhesive and welding at Main line.

Jan 2023 to Present

Tesla Motors Model 3 Main Line BIW3 Lead Manufacturing Repair Tech V

Team Lead work with 36 associates at Model3 Slate line.

Training Manufacturing Technicians and Production associates.

Major Defects or problem solving with Engineering Team.

BIW or Painted Metal and Aluminum dent repairs, replacing parts in Manufacturing specification.

Lead Manufacturing Repair Tech IV Apr 2019 to Dec 2022

North Paint Building

Model Y Slate line experience

Model SX Slate line experience

Hydraulic SPR Gun, Tools

Tesla Motors Model 3 Main Line BIW

Repair Tech III

Ability to Visually detect defects and repair, Metal finishing, welding(CMT, Miller)

Ability to feedback defects and defects Inline.

Ability to use electronic tools and documents, communicate and resolve quality issues.

Ability to general automotive diagnostic skills(multimeter and wiring schematic torque tool usage

Knowledge of HVAC and cooling system.

Safety Contribution

Educates peers on safety basics and best practices

Exercises good judgement on hazard identification

Quality Involvement

Proactively performs quality checks in overall line

Offers technical insight about quality issues

Indentifies likely causes to defects

Process and Product knowledge

Certified in multiple stations and zone

Explains the process of multiple stations zones and their significance to the overall process

Recognizes and can explain relationship with and the importance of upstream and downstream

customers

Equipment and systems capability

Operates and explains the purpose of semi-complex machinery and relevant technology and software

systems

Escalates equipment and system failures through proper channels

Productivity and output management

Consistentily exceeds productivity goals

Recognized productivity wastes and limiters and escalates in an appropriate manner

Is aware of cost contributors costs incurred by business during manufacturing process

Aug 2017 to Mar 2019

Model 3 Main Line BIW

Repair Tech I

work on a prototype Team

Metal finishing, Dent Removal using various methods

high level of skill with a variety of hand tools, precision measuring equipment, and machinery.

Typically involves a variety of operations, including troubleshooting and rework, requiring a sufficient understanding of the functional operation of the items assembled as well as the finished product.

work from complex and detailed manufacturing documentation and/or verbal and written instructions and specialized fixtures/test equipment.

Assemblers are also responsible for quality activities, including self-inspection, and inspection.

Updates production records and test results.

Communicates defect and repair results, ideas and problems to technicians and engineers.

Complete tasks as directed by manufacturing schedules and within standard times.

BSI and BSO SPR Expert.

PROFESSIONAL EXPERIENCE

Proactive, Oakland Apr 2015 to Jun 2017

IT Technical Support

Microsoft, Twitter, Intuit, Citrix and Berkerly Lab(Data Center), Amazon and MAPR Server Project(Data Center),Kaiser Project. I use the process-driven solutions I’ve implemented many clients to deliver an on-time, on-budget relocation that quickly gets you back to business.

relocate your:

• Data centers

• End-user workstations Support, Server, Mac and Software support.

• Network cabinets

I’ll also make sure that everything I move functions properly in the new location, including:

• PCs and laptops

• MAC support

• Zebra Printer products program S Series and later models

• Phones

• Mobile devices

• Servers

• Storage arrays

• Arrays

• Network devices

• Peripheral

Kaiser Permanente / Mastech, Fremont, CA Nov 2013- March 2014

Network Analyst

Capture all network moves, adds and changes and update Client’s Visionael databse to SolarWinds. Audit and analyze data for defects, recurring patterns, opportunities for greater quality control.

Perform work via a repeatable process flow constantly looking for innovative ways to automate manual process steps.

Identify recommend & Design integration improvements to improve data reconciliation & quality work with vender management and other Client Business units to improve the management of Client Resources.

Manage 22 Pollers over 300K Ports upto 1.2 Million Ports

Manage over 60000 Network Devices

Perform day-to-day administration of SolarWinds Orion monitoring tools.

Provide technical support to ensure monitoring performance.

Monitor SolarWinds activity to ensure optimum uptime and performance in a proactive manner.

Perform add/remove changes and audits on client’s monitored devices

Participate in new client turn-ups.

Perform implementation, maintenance and upgrades of monitoring tools.

Work directly with NPM on day-to-day activities.

Participate in research and development of new tools.

SolarWinds Additional Pollers running on 22 VM Server and SQL_DB Server and Web Servers

Work with vendors to evaluate, install and support new tools as well as existing network management

systems and products.

Work with vendors on tools related issues.

Provide expert knowledge of network management tools, designs and plans the presentation of data to improve the efficiency in performing daily operations and proactive monitoring of the network.

Assist in expert troubleshooting of network-related problems and monitoring of the network.

Manage upgrades of network management products, servers and Operating Systems to maintain integrity of network management systems and products.

Improve and implement new monitoring techniques

monitoring tools and systems (especially SolarWinds Orion software including Network, Storage Application and Web modules)

NOC experience working in a Level 1 or 2 support role

Knowledge of basic network protocols

Knowledge of server OS and Windows applications

SNMP, Syslog, IP addressing

multitask and prioritize work requirements

VB Scripting

Preferred SolarWinds Product Knowledge

•Orion Core 2012.2.2

•SAM 5.5.0

•NCM 7.1.1

•NPM 10.4.2

•NTA 3.10.0

•Storage 5.1.0

•IVIM 1.5.0

•VNQM 4.0

Santa Clara Valley Water District / Johnson Service Group, Santa Clara, CA 2012 to 2013

Senior IT Technical Analyst

Provide proficiency and significant experience in complete infrastructure network design and implementation for several sites within the Bay Area. This includes IT project management, scope/planning, and network design and implementation of required business systems.

Currently provide Senior Network Administration and maintenance for an IT infrastructure environment that consists of SNMP, SolarWinds Network Performance Monitoring, Data Server, Windows Servers and Cisco Switches, as well as Router configuration; provide troubleshooting and resolution to all infrastructure hardware and software environments.

Utilize Symantec Enterprise Vault for email/file archiving and implantation of a proactive disaster recovery solution. CommVault Simpana 9 for backup and recovery, snapshot management, disaster recovery and virtual machine integration functions.(Managed Data Storage upto 4 parabytes NetApps storages)

Installation and configuration of Data Servers and Cisco Switches/Routers, monitor network traffic on SolarWinds 10.x and VMware 4, as well as Net App. Experience with Symantec’s Bright Mail, maintain/monitor user and email accounts, create new user accounts and permissions in Active Directive and develop required scripts.

Easily recover users lost data from SnapShot or from the backup storage and design/install new infrastructure upgrades, ensuring minimal business disruption. Backup/restore of Cisco IOS and Router configurations and generate daily and weekly reports regarding LAN/WAN uptime.

Windows Servers manage over 300 Servers(150 physical HP Proliant Servers and 150 VM Servers)

Samplings of Projects include:

140K sq. ft. manufacturing building infrastructure setup (6 months) with Cisco Routers, Layer 2 Cisco Switches and all required business Windows servers, as well as a managed wireless access point in Fremont, CA.

50K sq. ft. manufacturing building with complete IT infrastructure design and implementation in San Jose, CA that included Cisco Routers, Switches and all related IT connectivity for business continuity.

40K sq. ft. EMS in Mexico facility and provided network design and implementation in 2010 utilizing Fortinet UTM Firewall, 6500 series Switches, Lucent Definity Phone System, Lucent Intuity Message Manager and AUDIX installations. Utilized Data Center backup tapes on a Windows 2008 Server.

Victron, Inc., Fremont, CA 1987 to 2012

IT Support And Network Engineer

User Support, help desk support and technical training, troubleshoots Windows Mac, software and hardware for end users via phone, email and service desk.

Images Windows laptops and Mac.

Provisions now equipment for end-users.

Sets up mobile phone Exchange email, VPN, and internet access for users via the secure company network.

Break downs and provide of new equipment, such as monitors and desktop or laptop and printers as needed basis for new and existing end users.

Designed and set up business IT infrastructure, maintained/expanded network, ensured complete data and systems security and monitored and maintained network throughput and stability.

MAC Supports

Utilized various virtual environments that included VMware, VLAN and installed, maintained and repaired T1 and Bonded T1 upgrades and site to site MPLS configuration initiatives.

Complete oversight for Cisco Unified Communications Systems, Windows Deployment Server running on VMware and expertise utilizing load balancer, Fortinet Firewall, VLAN, Grid and HP/Dell servers.

Managed design and installation of new technology and upgrade of current infrastructure systems, installed data server, Cisco Switches/Routers/IP phone systems and A/V systems.

Administered to Cisco/Lucent PBX systems, installed and maintained LAN lines and wireless AP; and maintained O/S and applications backup operations for Cisco Unified Communications and Fax Management systems.

Kept management informed of all current and completed projects and performed preventive maintenance visits for all conference rooms, videoconferencing rooms—ensured all related equipment was in proper working order.

Experience with Polycom and Tandberg Video Conferencing equipment; kept critical backups of all Cisco IOS and Router configurations, data storage and email archiving files.

Configured RIP, RIP V2, IGRP, EIGRP, OSPF and BGP, maintained logs on all operations/support failures, and implemented static/default routing as needed.

Utilized Cisco Call Manager; maintained Internet Cisco IP Phones and configured ports and modified customers’ phone status when required.

Create manage and lead POC, RFI, RFP process

Daily monitoring of network utilizing SolarWinds and configured/troubleshot SRST and call management features.

Provided support and configuration for site to site VPN, VLAN configuration, inter VLAN and spanning protocols and planned, documented and implementation of Windows 2000 through 2008 servers.

Maintained users, groups and working user security settings, password administration and performed automated testing on Cisco VoIP and Unified Communications.

EDUCATION

B.A., Education – Bethany Theological Seminary, Dothan, AL

Reference:

EOL BIW3 D Shift Supervisor : Curtis Huchins

EOL BIW3 Manager: Mike Cook

Pilot Model Y A.M : James

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