Sales Representative Tech

Rushal Dutta E-mail: ***********@*****.*** / Phone: +1-416-***-****

Tech Sales Representative

Professional Highlights:

Dynamic professional with over 5 years of experience in technology sales, financial data analytics, and customer relationship management. Known for exceptional problem-solving, organizational, and communication skills. Experienced in bridging business and customer-facing roles, analyzing sales goals, working with telecommunications, and ensuring business compliance with regulations. Proficient in Microsoft Word, Excel, Access, and CRM tools. Adept at fostering collaboration and delivering solutions in challenging environments.

Professional Experience:

Product Specialist / Business Support September 2022 – Present Apple Canada Inc.

Highlights:

Achieved target goals in services like AppleCare+ (51%), connected carries (45%), accessories offered, and building all of apple services through mediated store guides, while educating customers with Apple’s new AI learning features and their application in creative, professional or daily device usage within the Apple ecosystem.

Prepared comprehensive documentation for market promotion projects related to Canadian telecommunication services, highlighting meticulous diligence, and understanding of financial metrics.

Functioned as a liaison between cilents and team leads to ensure clarity of communication and alignment with company policies, as well as hosting workshops for different carrier provider systems to bring into line with Apple purchasing policies.

Managed and organized business initiatives, contributing to service offerings with a focus on device management, financial services, compliance, and business technical support.

Sales Representative February 2022 – September 2022

Virgin Plus

Highlights:

Built personalized solutions for new and existing members who are transferring towards our mobility/internet services while following company policies within the organization.

Assisted in team productivity to an increase by 50% due to my organization and time management skills. I organized and kept tracked of due dates daily, while also be able to collaborate effective communication with my team members and perform tasks on time.

Advised Virgin members on the benefits of joining Virgin mobile, with exclusive offers with dining, entertainment, and travel, while saving more for the data obtained, building a positive customer relationship. Bringing customer satisfaction increased by 20% by reconnecting with cilents after their purchase, actively listened to their experiences and made deeper connections with my clients.

Sales Specialist August 2019 – January 2021

HUGO BOSS

Highlights:

Successfully sold an average of $900K in sales annually, recognized as the top twenty sales specialist for my performance in the North American luxury market while building a strong customized client base.

Consistently held above-average sale, highest volume, and customer capture in our Boss members program, per month.

Committed to build exceptional customer service by listening to customer needs and quickly resolving customer complaints. Consistently provided excellent customer services by receiving compliment letters from customers and scoring 10/10 (excellent) in the provincial mystery shopping.

Built team effectiveness and collaboration in sales goals, monitoring stock inventory to maintain a zero-stock discrepancy.

Established a friendly customer experience for new shoppers to maintain store etiquettes and solve general inquiries in suit shopping, while maintaining store policies.

Account Executive April 2019 – January 2020

Canadian Tire Financial Services

Highlights:

Consistently met and exceeded sales targets by cross-selling and up-selling bank products and services, pacing at 200% of given Sales Revenue Goal across Canadian Tire and Sports Chek Retail stores in the Toronto area.

Gained frequent high value accounts with the Elite Triangle card bringing new credit build ups in the existing base. Recognised as exceptional achiever for resolving customer concerns with their credit banking.

Led complete retail bank operations and assisted others in the completion of business work activities with the key focus on understanding client needs and proactively managing customer banking problems raising matters as appropriate to team members or partners while maintaining confidentiality and accuracy.

Built a positive and impartial work environment at Canadian Tire, Sport Chek, Marks, and Atmosphere retail through customer experience.

Team built effectiveness in problem solving customer issues while being ethical and honest in delivering solutions to their credit banking problems.

Provided Internal and external customer experience through online financing service, following regulatory requirements.

Sales Associate August 2018 - January 2019

Sporting Life

Highlights:

Exceeded company objectives and sales goals with consistently high individual sales totaling over $140,000 over the duration of the winter season with exceptional customer service, driving a 20% increase in seasonal sales.

Utilized effective communication in delivering exceptional service to customer experience, driving business sales in winter wear, and solution solving with each customer problem.

Worked with fifty plus clients and sold various seasonal products in the competitive market, represented the winter gear brand like Canada Goose, Arc’teryx, and Patagonia.

Business Sales Representative March 2018 - July 2018

Mountain Top Promotions

Highlights:

Managed executive correspondences by promptly retorting and resolving all residential telecommunication services, high speed internet, and billing and service issues to customer satisfaction, under a third-party vendor with Rogers over $150,000 in sales.

Executed assorted studies, market intelligence and customer satisfaction-based surveys for improving new and already implemented business plans. SNA broadcast initiated and increased customer retention by 15%.

Offered viable solutions assisting in the retention of current customers and new customers.

Crossed sell and up sell on the phone with smart home security and insurance when upgrading.

Achieved assigned goals and business objectives by promoting new product solutions and completing business processes in a timely and accurate manner following legal policies.

Education:

York University Sep 2018 - June 2022

Candidate for bachelor’s in business economics

Awards: Vanier scholar, Phi Delta Theta undergraduate scholarship, The Housser Award

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