Service Representative Customer

NT

NICOLE TAYLOR

***********@*****.*** 504-***-**** Kenner, LA 70062

AAdept at handling commercial cleaning needs independently or with team members. Experienced professional with good time management and multitasking abilities as well as flexibility to handle customer requirements. Hazardous material handling

Floor care maintenance

Chemical safety compliance

Sanitation procedures

WorleyParsons Baton Rouge, Louisiana

Janitor

11/2015 - Current

Ensure compliance with health regulations regarding the use of hazardous materials.

Wet and spot mopped to clean floors and other surfaces in public corridors. Stripped, sealed and polished floors.

Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.

Completed routine maintenance checks, notifying management of needed repairs.

Responded promptly to requests to clean and sanitize areas after accidents. Clean windows, walls, ceilings, carpets and furniture in assigned areas. Replenish bathroom supplies such as soap, paper towels and toilet tissue. Rylan's Trucking Company Destrehan,

Louisiana

Customer Service Representative

06/2014 - 11/2019

Informed customers about billing procedures, processed payments, and provided payment option setup assistance.

Asked probing questions to determine service needs and accurately input information into electronic systems.

Updated system with order specifics and customer details, preferences, and billing information.

Developed positive relationships with customers through friendly interactions.

Used approved scripts to de-escalate angry customers during telephone interactions.

Provided accurate information about products and services to customers. Prestige Maintenance Metairie, Louisiana

Site Supervisor

12/2003 - 11/2019

Maintained access control procedures set by property managers. Ensured that workers followed safe work practices when operating machinery or performing hazardous tasks.

Provided guidance and support to contractors on technical matters related to their scope of work.

Prepared and planned worksites to help jobs run smoothly. Kept production team moving forward for progress in daily site operations.

Summary

Skills

Experience

Conducted regular site inspections to ensure compliance with safety and building regulations.

Healthcare Training Institute Kenner, LA

Clinical Hemodialysis Technician

11/2018

Delgado Community College New Orleans, LA

Associate of Arts in Criminal Justice

05/2018

Norco Adult Center Norco, LA

GED

06/1996

Education and Training

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