Customer Service Store Manager
Resume:
NICHOLAS
CAYETANO
***** ***** **. ****** *********, CA 91730
************@*******.***
OBJECTIVE
A reliable, respectful, mature, and self-motivated seeking a challenging position in customer service with a desire to advance to a management position for a future career.
EDUCATION
AA Degree Chaffey College
JULY 2015 – PRESENT
In progress
General Education Rancho Cucamonga High School
JULY 2011 – MAY 2015
Diploma
EXPERIENCE
Streamer WhatNot
APRIL 2022 – PRESENT
Independently hosting streams on WhatNot App. Interacting with customers, viewers, while advertising multiple items and providing detailed description of the collectible item for sale to buyers. Packaging and distributing purchased orders post streams. Maintaining relationships with other vendors to ensure steady supply of products.
Store Manager Game Tower
APRIL 2021 – JANUARY 2022
Responsible for opening the store. Ensuring that all products are in good condition and priced accurately. Assisting customers with sales, exchanges and repairs of products. Authorize trade-in items. Monitoring inventory levels of store merchandise and ensuring they are maintained at appropriate levels. Ensuring that store displays and promotional materials are updated regularly to reflect new products or upcoming events. Training new employees on company policies and procedures, including computer systems, cash handling, and customer service practices. Ensuring that merchandise is displayed attractively and invitingly, according to company standards. Managing the activities of store personnel to ensure that customer needs are met efficiently and effectively. Maintaining relationships with vendors to ensure steady supply of products. Collect all cash and balance registers, and ensure the store is ready for the next business day and store lock up at the end of shift.
Freight Agent PrimeFlight
SEPTEMBER 2020 – APRIL 2021
Full-time Freight Agents perform a variety of warehouse duties, including receiving and processing inbound and outbound airfreight, filling orders for shipment, building and breaking down freight, performing foreign object damage (“FOD”) inspections and organizing warehouse inventory.
Delivery Driver Pizza Hut
NOVEMBER 2018 – SEPTEMBER 2020
Transporting items to customers at their desired locations; provide customer service to the public, managing cash and credit cards payments upon delivery, as needed; adhering to road and traffic regulations; remaining up-to-date with the restaurant’s promotions, and informing customers of these accordingly; preparing the store prior to opening such as taking the trash out, sanitize the area, assembling supplies and other duties as needed.
Cashier Wendy’s
NOVEMBER 2018 – MARCH 2019
Provide customer service to the public, process orders and collect payments from customers; greeting customers, responding to inquiries, and maintaining public areas; relay customers’ order to the kitchen staff; ensure all orders are delivered to the customers in a timely manner; tally money in the cash drawer at the beginning of the day and end of each work shift; place food orders in the appropriate bags and boxes; assist in other duties as needed.
Stock Clerk/Produce Merchandising Seafood City
JUNE 2016 – NOVEMBER 2018
Providing premier customer service, including greeting customers and responding to questions; ensuring label is clear, visible, product is rotated, within date, and properly displayed on shelves according to the appropriate planogram, and discarding expired or defective items; organizing stock room; filling assigned sections as needed; assisting grocery replenishment of shelf set; cleaning cases and assisting in other duties as assigned.
Ramp Person UPS (United Parcel Service) Air Hub
AUGUST 2015 – JANUARY 2016
Preparing cargoes and freights for transport; loading cargoes and freights in the cart and check to make sure it is properly secure for dispatch; transport cargoes and freights to the airport for delivery; receiving and unload cargoes and freights from the airport.
Volunteer Arrowhead Regional Medical Center
FEBRUARY 2013 – JULY 2013
Provide customer service to various departments. Assisting medical staff with answering phones and filing patient records; provide assistance to patients with beverages, meals and taking patients by wheelchair to their vehicles; assisting patients and visitor to direct them to the proper area.
SKILLS
Quick learner
Hard working
Willing to learn
Enthusiastic
Reliable
Teamwork
ACTIVITIES
Volunteered at Arrowhead Regional Medical Center providing customer service to various departments. Assisting medical staff with answering phones and filing patient records; provide assistance to patients with beverages, meals and taking patients by wheelchair to their vehicles; assisting patients and visitor to direct them to the proper area.
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